Assistant Front Office Manager

About Our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
We are seeking a dynamic Assistant Front Office Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities

• Provide verbal instruction and guidance compliant with the company’s policies and standards
• Be familiar with all safety and emergency procedures including OSHA requirements
• Coordinate relocation of guests when necessary
• Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
• Assist in scheduling front office staff appropriate to forecasted business levels, when needed
• Play an active role in your departments development and engagement
• Greet every guest with a smile and maintain eye contact
• Play an active role in recruitment, interviews, onboarding and training
• Supervises daily front office functions to ensure courteous and professional guest service levels
• Follow up with front office staff on daily shift and individual duties
• Must be courteous and gracious, maintaining a professional demeanor at all times
• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
• Participate in scheduled departmental and administrative meetings as requested
• Maintain proper collateral and supply inventory to support all appropriate front office activities
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Attend relevant meetings
• Responsible for maintaining front office/lobby appearance while on duty
• Maintain proper operation of all aspects of our Property Management System
• Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
• Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
• Resolve guest complaints in a satisfactory manner

Core Competencies

• Ethical Conduct
• Problem solving abilities
• Computer Proficiency: Microsoft Office, Opera PMS
• Strong communication skills
• Eye for Detail
• Three (3) years related experience in hospitality or service industry preferred
• Collaborative spirit
• Positive Attitude
• High School diploma or general education degree (GED)

Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.