Assistant Manager Front Office Jobs

Minimum 2 – 3 years in a management position

Delivers outstanding service and creates memorable experiences.

Manages same day rooms inventory and rate yielding.

Takes personal responsibility for correcting service problems and creates memorable guest experiences.

Always treats guests with courtesy and respect in a variety of situations.

Oversees the Front Office Department – Lobby Hosts.

Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.

Good knowledge of computers including hospitality software.

Ability to motivate Front Office to perform their best work.

Proficiency in the operation system Opera will be helpful!

Familiar with Front Office training techniques.

Understand scheduling to optimize financial performance while meeting guest needs.

Excellent organizational and time management skills

Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional

2 to 3 years leadership experience in a luxury hotel

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

Job duties include; although are not limited to:

Effectively leading and managing the Front Office team

Strong leadership, management, organizational and communication skills.

Collaborates on the creation, management and operation within property budget and expense plans.

Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.

Demonstrating sound knowledge of all aspects of the hotel and services offered.

Interact with all levels of customers and hotel management.

Associate or bachelor’s degree in Hospitality Management, Management, or Business.

to offer exceptional benefits, which include

Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.

Refined verbal and written communication skills

Minimum of one year previous front office supervisory experience preferred

Annual allotment of free hotel stays at Hyatt hotels globally

Medical, Dental, Vision, 401K with company match after 30 days of employment

Refined verbal and written communication skills

Minimum of one year previous front office supervisory experience preferred

A true desire to satisfy the needs of others in a fast paced environment

Ability to work a flexible schedule

Create and manage weekly schedule and adjust accordingly to ensure budget guidelines are followed.

Perform duties as the Manager on Duty as needed.

Minimum of two years hotel front desk experience preferred.

Previous Marriott brand experience a plus including experience with FOSSE.

Assist in handling difficult situations, including but not limited to face to face interactions, phone calls, or electronic correspondence.

Follow-up on billing and credit opportunities.

Refined verbal and written communication skills

Minimum of one year previous front office supervisory experience preferred

A true desire to satisfy the needs of others in a fast paced environment

Ability to work a flexible schedule including evenings, weekends, and holidays

Complimentary & Discounted Hyatt Hotel Rooms

Free Annual VIA Bus Pass/Discounted Parking

Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.

Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.

Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.

To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.

Perform other duties as assigned, requested or deemed necessary by management.

Refined verbal and written communication skills.

A minimum of one year previous front office supervisory experience preferred

The budgeted salary for this position is $55,000-60,000. Actual pay will be commensurate with experience.

Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintain a friendly, cheerful and courteous demeanor at all times.

As a part of the Hyatt family, we offer a complete benefit package* including:

Refined verbal and written communication skills.

Minimum of one-year previous front office supervisory experience preferred.

A true desire to satisfy the needs of others in a fast-paced environment.

Ability to work a flexible schedule.

Complimentary (after 1 year of service) + Discounted Hyatt room nights (immediately)

Bachelor Degree in Hospitality Management or related field or equivalent experience

Minimum five years hotel operations management experience

Knowledge of computer programs used in property management

Assists with the development and management of repeat guest and VIP service programs

Is polite, friendly, and helpful to guests, management and fellow employees

Extensive knowledge of all hotel departments. Excellent communication skills – oral and written

Bachelor Degree in Hospitality Management or related field or equivalent experience preferred

Minimum two years hotel operations supervisory or management experience preferred

Knowledge of computer programs used in property management

Assists with the development and management of repeat guest and VIP service programs

Is polite, friendly, and helpful to guests, management and fellow employees

Extensive knowledge of all hotel departments. Excellent communication skills – oral and written

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Supporting Management of Front Desk Team

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

· Office administrative or executive assistant experience, preferably in a marketing-service company

· Knowledge of Microsoft Office(Word, Excel, PowerPoint,Outlook); email & calendar systems; Internet-based teleconferencing tools (Teams, Zoom)

· Monitor and manage office/kitchen supplies

· Monitor and manage technology supply levels

o Place orders as directed by theOperations and IT Managers

· Manage office equipment and technology peripherals; troubleshoot minor issues that staff may have

2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division

Always offer professional and engaging service

Assure that all financial and credit procedures are followed. Follow up on credit problems with Financial Manager

Four Seasons Hotel Silicon Valley is currently looking for an Assistant Front Office Manager.

Responsibilities and essential job functions include but are not limited to the following:

Assist in overseeing the at the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands on support

Possess a valid Georgia driver’s license and maintain all Sea Island driver requirements

Anticipating individual needs and offering useful services

Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.

Help resolve service issues in a timely and positive way, following up as needed.

Willing and timely execution of other duties as delegated by leadership.__________________________________________________________________________________________________

Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment

Possess a valid Georgia driver’s license and maintain all Sea Island driver requirements

Anticipating individual needs and offering useful services

Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.

Help resolve service issues in a timely and positive way, following up as needed.

Willing and timely execution of other duties as delegated by leadership.__________________________________________________________________________________________________

Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment

Possess a valid Georgia driver’s license and maintain all Sea Island driver requirements

Anticipating individual needs and offering useful services

Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.

Help resolve service issues in a timely and positive way, following up as needed.

Willing and timely execution of other duties as delegated by leadership.__________________________________________________________________________________________________

Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment