Front Office Manager Jobs

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Guest Experience Manager

If you enjoy a job where every day is different, then the Front Office Manager is the role for you! As the Front Ofice Manager at Fairmont Century Plaza you will lead the front office team by demonstrating exemplary guest service and follow through. You will be essential in creating an environment where the team is motivated and creative, ensuring guests have a pleasant experience throughout their stay.

What you will be doing:

• Observing colleagues ' productivity, providing constructive feedback, coaching, and recognition when applicable
• Train Front Desk Colleagues and fulfill training role in the absence of the trainer
• Have a natural desire to enhance the stay of every single guest
• Provides managerial support for Front Desk and Guest Services in the daily operational duties for these areas in the absence of the department managers
• Assist the Front of House Leadership in all aspects of the department and ensure service standards are followed

Your experience and skills include:

• Strong guest service orientation and training skills background required
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Leadership experience within a union environment preferred
• University degree or College diploma in Hospitality Management preferred
• Knowledge of Property Management System an asset, Opera knowledge preferred

What is in it for you:

• Salary Range: 75,000 - 85,000 USD
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Opportunity to develop your talent and grow within your property and across the world!
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe

Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

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