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Front Desk Agent-4 Diamond Hotel

Company

Edgewater Hotel, A Noble House Hotel
Address ,
Employment type
Salary $23 an hour
Expires 2023-12-14
Posted at 8 months ago
Job Description
Description:


WE ARE

The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts-a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space.

A day in the life…

  • Keen eye for detail! - complete checklists, run reports, handle cash and other payments, make reservations for walk ins.
  • Check guests in and out.
  • Provide excellent guest service and problem resolution to AAA Four Diamond standards.
  • Thrives off finding a way to yes for the guest, using good judgement and strong communication skills.
  • Problem solver! Collaborate and communicate with the team and other departments on guest requests and speedy resolution of guest concerns

You own this if you have…

  • Experience using POS, Microsoft office, and other online software programs
  • Hotel experience with a similar property (preferred)
  • Juggled many tasks and priorities -calm in the face of a storm!
  • Personable and professional phone demeanor
  • Exceptional customer service experience and computer skills
  • Springer Miller or other hotel systems knowledge
  • Demonstrated skill in building rapport quickly and positively

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support employees and their families, including:

  • Passport discounts program – Enjoy the discounts to various local restaurants, retail and different other stores.
  • Valet parking - $4/day
  • Paid time Off -Holidays/Personal/Vacation/Sick
  • On Demand Pay
  • Complimentary meal with paid breaks
  • Health Benefits Package-Medical/Dental/Vision - $50/month individual or full family
  • Career growth opportunities and Recognition Programs
  • Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
  • Retirement plan - 100 % Employer paid
  • Commuter spending reimbursement - 50% of bus and ferry transportation reimbursed or up to $75 a month.

Shift

Flexible schedule – Day (06:00AM-02:00PM), Swing (10:00AM – 06:00PM), Night(04:00pm – 11:00pm)

Pay Range

Hourly - $23/hour


Requirements:

  • A minimum of 1 year of front office or related work experience is preferred
  • High School or equivalent