Full Time-Front Desk Agent (Mid-Senior Level )

Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities :

• Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.
• Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
• Ability to reflect a professional image while maintaining guest privacy
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
• Must feel comfortable handling large amounts of money and possesses a high-level of integrity
• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
• Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
• Strong computer skills and knowledge is required

Basic Qualifications :

• Willing to follow instructions and take direction
• Ability to multi task
• Previous computer experience
• Ability to confidently utilize service recovery methods
• Previous cash handling experience
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
• Enthusiastic about interacting and helping guests
• Receptive to special requests
• You must be at least 18 years of age to be considered for this role
• Ability to perform in a fast-paced and sometimes stressful working environment

Preferred Qualifications:

• Knowledge of Japanese language is highly preferred
• Previous Leadership experience
• Previous experience in a high volume, fast paced office type environment
• Previous experience working in a Hawaiian tourism or hospitality role
• Knowledge of Hawaiian language preferred
• Previous work experience in a Hotel/Front Desk environment

Additional Information :

SCHEDULE AVAILABILTY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.