Desk Clerk - El Dorado Hotel

COMPANY SUMMARY

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION

Under the direction of the Property Manager, the Desk Clerk monitors traffic in and out of the building, communicates with tenants, visitors and staff. Writes end of shift reports and incident reports, writes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

• Ability to read, understand and communicate fluently in English.
• Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.
• High school graduate or GED certificate.
• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.
• Answer telephones, direct calls, take messages and make emergency calls when situations arrive.
• Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Complete incident reports to record unusual building activity.
• Distribute resident mail on daily basis.
• Good sense of awareness, urgency and follow procedures to solve problems.
• Fill in as requested when other desk clerks are absent.
• Experience working with people of various cultural backgrounds, especially those with special needs is a plus.

Benefits for Employees who work 30+ hours/week -

• Discounts for AT&T and ClassPass.
• Vacation leave of up to ten days per year in the first year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Up to 72 hours of sick time per year.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
• Medical, dental and vision care; preventative medical care paid at 100%.
• Commuter benefit program.
• $50 annual Wellness Reimbursement.

Benefits for Employees who work less than 30 hours/week -

• Commuter benefit program.
• Free, confidential counseling through our Employee Assistance Program.
• $50 annual Wellness Reimbursement.
• Up to 72 hours of sick time per year.
• Discounts for AT&T and ClassPass.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.

The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.