Front Desk Agent - Full Time

Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

• Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
• Strong computer skills and knowledge is required
• Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.
• Must feel comfortable handling large amounts of money and possesses a high-level of integrity
• Ability to reflect a professional image while maintaining guest privacy
• Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.

• Enthusiastic about interacting and helping guests
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
• Previous cash handling experience
• Ability to perform in a fast-paced and sometimes stressful working environment
• Receptive to special requests
• You must be at least 18 years of age to be considered for this role
• Previous computer experience
• Ability to confidently utilize service recovery methods
• Willing to follow instructions and take direction
• Ability to multi task

• Previous Leadership experience
• Knowledge of Hawaiian language preferred
• Previous experience in a high volume, fast paced office type environment
• Knowledge of Japanese language is highly preferred
• Previous experience working in a Hawaiian tourism or hospitality role
• Previous work experience in a Hotel/Front Desk environment

SCHEDULE AVAILABILTY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

SUBMITTING YOUR APPLICATION

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Keyword: Aulani Casting, aulanicasting