Hotel Front Office Manager

The Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency. The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. The candidate will handle all training with associates to ensure the hotel meets management standards

• Prepare group information sheets
• Complete rate discrepancy report and make needed changes
• Complete weekly supply inventories to ensure adequate supplies
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
• Complete check-out with balance report
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
• Handle all training with associates to ensure the hotel standards
• Be very familiar with the hotel computer system for training maintenance and trouble shooting
• Communicate with all department managers on a continuing basis. Especially communicating with the Night Audit each evening/morning
• Complete credit check daily

Job requirements

• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Must pass a background check
• Ability to stand for the entire scheduled shift.
• Must have 2 years experience as a supervisor / manager in the hospitality industry.