Front Desk Supervisor Jobs

Hotel
Concord Embassy Suites
Front Desk Supervisor
Full time
At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.
Duties
While helping to lead our Front Desk team with checking in and registering our guests, the Front Desk Supervisor will be responsible for the following duties
We are looking for a highly motivated individual to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.

• Ensuring the guest stay meets Atrium Values and Hilton Brand Standards.
• Assisting the Front Office Manager in the day-to-day operations of the front desk while ensuring 100% guest satisfaction.
• Registering our guests and assisting with guest departures while providing prompt and courteous service.
• Resolving any guest issues.
• Assisting with the supervision and training of the front office staff.
• May act as MOD when required.

Requirements

• Outstanding guest service skills; Strong hospitality skills.
• Must be able to work a flexible schedule of AMs and PMs.
• OnQ and Hilton experience preferred.
• Must be able to work Saturdays, Sundays and Holidays.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Previous hotel front desk supervisory experience preferred or related supervisory experience.
• Neat and professional appearance.

Service
This role plays an important part in our culture:

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Provide exceptional customer service by being engaging and taking sincere interest

Perseverance

• Help to resolve problems through recovery when things aren't quite right

Inclusion

• Training all new Front Desk Agents to provide exceptional customer service
• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization

Respect

• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• You will value everyone's contribution to the team, and we will value your contribution as a key part of our success

Innovation

• You will look for new ways to enhance the guest experience
• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

Teamwork

• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Supervise daily shift process ensuring all team members adhere to standard operating procedures

What do we need from you to be successful in this role?

• The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
• As this role will be supervising other front desk agents, previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift

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These Benefits Include
When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests.

• Medical Insurance
• Other property specific benefits
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Daily Pay

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
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