Front Desk Agent Jobs

What does Exploria Resorts have to offer?Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!

Front Desk Agent - Full Time

$14.00/hr
Available Shifts:2nd- 10 am - 6:30 pm, 3rd - 2 pm - 10:30- PM
Location: Gatlinburg Town Square by Exploria Resorts
Job Summary
The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by assisting with the reservations. They provide a welcoming attitude and are proficient in all service questions and requests.
Responsibilities And Duties

• Respond to all inquiries both over the phone and in person
• Assist guests with check-in and check-out procedures
• Answer incoming calls and field to appropriate departments
• Assist with walk-in reservations
• Resolving issues for guests
• Make key cards and replacements for rooms

Qualifications And Skills

• Customer service experience
• Basic proficiency in Microsoft Word, Excel, and Outlook
• High School diploma or equivalent

Required Competencies

• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
• Must work well in fast-paced, high-pressure situations.
• Must be able to convey information and ideas clearly, both orally and written.

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Job Industries

• Hotel&Hospitality