Front Desk Supervisor Jobs

The Joinery is set to hire a Full-time Front Desk Supervisor to join our Sage family at the Joinery hotel in downtown Pittsburgh, a unique Curio Collection hotel by Hilton.

Perks

• 401k enrollment after 60 days
• Hilton discounted rooms for family and friends
• Sage Hospitality Room discounts & Perks
• New Hire bonus for certain positions

Beneifts include Medical, Dental, Vision first of the month after hire, no waiting period!

Joinery Hotel Pittsburgh, Curio Collection by Hilton, is a welcoming, 185-room boutique hotel and local gathering place in Downtown Pittsburgh’s Golden Triangle representing the legacy, local pride and grit of the Burgh. A compact and cozy respite for today’s curious traveler, Joinery Hotel honors the city's working class history and distinct culture with a modern edge, including an experiential lobby with ‘offering table’ check-in experience and tasting library, nearly 800 sq ft of meeting and event spaces, a 10th floor outdoor terrace with a unique view of the city.

Looking to inspire discovery and build community, guests have the option to kick back with a record, sip on a craft beer in the library, take in a bold contemporary art collection showcasing local talent, or gather together to learn a new skill. An inviting space for leisure and business travelers alike, Joinery Hotel Pittsburgh is the ideal launch pad for exploring Steel City from a local’s point-of-view.”

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Maintains a friendly, cheerful and courteous demeanor at all times.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Performs other duties as assigned, requested or deemed necessary by management.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Requires supervision/management skills.
• Requires understanding of all hotel front office procedures.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• No climbing required. No driving required.
• Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Ability to communicate in person and on telephone frequently.
• Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
• Continuous standing 90% of time -communicating with guests.
• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%