Front Desk Agent Jobs

Sage Hospitality Group, we are looking for a Part Time Front Desk Agent, apply today!

At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on the spirit of bold individuality. By going our own way, we have created some of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, who are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Must be fluent in oral and written English.
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Must be able to read written communiques and monochrome computer screen.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

• Tuition Reimbursement
• Paid time off for vacation, sick time and holidays
• Eligible to participate in the Company's 401(k)Program with employer matching.
• Employee Assistance Program
• Health savings & flexible spending accounts
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Medical, Dental & Vision Insurance
• $20.50 per hr
• Basic Life and AD&D insurance
• Great discounts on Hotels, Restaurants and much more.