Field And Licensing Support Administrator (Ems)

As the Field and Licensing Support Administrator, you will oversee the day-to-day operations of the unit as they ensure driver, vehicle, and vessel licensees are in compliance. With your ability to focus on the big picture, you will develop, interpret, and implement statewide policies, rules, and laws while simultaneously helping the unit find new ways to leverage their strengths in regulation and compliance. Utilizing your extensive leadership skills, you will encourage and coach subordinate managers, supervisors, and staff as they share and test new ideas in a safe risk-taking environment. In this role, you will set the tone for a team culture that fosters collaboration, innovation, and excellence.

• Administer the research and writing of proposed legislation, and preparation of fiscal impact statements; review and approve legislative bill analyses and fiscal notes.
• Serve on steering committees for technology projects.
• Engage cross-functional peers to collaborate, negotiate, and advocate for innovative and human centered improvements to processes.
• Review, analyze, and respond to budget, expenditures, and revenue fluctuations to maximize cost-effectiveness.
• Represent Field and Licensing Support at taxpayer, legislative, Washington State Association of County Auditors (WSACA), Washington Association of Vehicle Subagents (WAVS), American Association of Motor Vehicle Administrators (AAMVA), industry and stakeholder meetings, national conferences, and House and Senate Transportation Committee meetings.
• Coach, mentor, and develop program leadership and management skills.
• Review disclosure requests from Law Enforcement for compliance with state law, executive orders, and agency policy prior to disclosure.
• Assess program structure and workflow for efficiency as part of a continuous improvement mentality.
• Establish productivity measures and metrics that align with business needs and the agency’s purpose and values.
• Manage Vehicle Licensing Office Audit Reports and advocate for pertinent contract and policy revisions.
• Participate, facilitate, and lead the integration of diversity, equity, inclusion, belonging, and accessibility into the standard operational procedures and program values.
• Establish a program strategic roadmap that aligns with agency strategic goals and initiatives.

What you will bring:

• Effective communication and presentation skills.
• Facilitation, negotiation, and project management and implementation skills.
• Supervision and Union Contract and Washington Management Service rules.
• Federal and state driver licensing laws, judicial rulings, administrative rules, and agency policies and procedures.
• Understanding of and ability to communicate agency mission, goals, priorities, and vision.
• The ability to work under stringent timeliness and effectively address multiple priorities and issues.
• The Washington state legislative process and DOL's process for bill analysis and fiscal note preparation.
• Quality Principles and Performance Measures
• The ability to value and utilize cultural diversity principles.
• Federal and state vehicle and vessel titling and registration laws, judicial rulings, administrative
• Six (6) years of experience related to public administration, organizational leadership, law, or closely related field.
• Budgeting, financial reporting, and cost accounting processes and systems.
• Experience or knowledge of:
  • Quality Principles and Performance Measures
  • Federal and state vehicle and vessel titling and registration laws, judicial rulings, administrative
  • rules, and agency policies and procedures.
  • Federal and state driver licensing laws, judicial rulings, administrative rules, and agency policies and procedures.
  • The Washington state legislative process and DOL's process for bill analysis and fiscal note preparation.
  • Budgeting, financial reporting, and cost accounting processes and systems.
  • Union negotiation and issue resolution processes.
  • Supervision and Union Contract and Washington Management Service rules.
• Experience must include:
  • Experience or knowledge of:
    • Quality Principles and Performance Measures
    • Federal and state vehicle and vessel titling and registration laws, judicial rulings, administrative
    • rules, and agency policies and procedures.
    • Federal and state driver licensing laws, judicial rulings, administrative rules, and agency policies and procedures.
    • The Washington state legislative process and DOL's process for bill analysis and fiscal note preparation.
    • Budgeting, financial reporting, and cost accounting processes and systems.
    • Union negotiation and issue resolution processes.
    • Supervision and Union Contract and Washington Management Service rules.
• Union negotiation and issue resolution processes.
• Five (5) years of experience in a management or leadership role.
• Rules, and agency policies and procedures.

• Contract management.
• Knowledge of office records management and retention including document imaging and retrieval.
• Project management practices related to development of business requirements, user acceptance testing, training, and planning.
• Business functions related to vehicle and vessel processes and driver licensing issuance.
• Principles of management, including sound financial, human resource, operational, and management control disciplines, project management methodology.

• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

For inquiries about this position, contact Dawn Loduha

• Retirement
• Special employee programs
• Life, accidental death, and dismemberment insurance
• Vacation, leave and holidays
• Flexible spending account
• Long-term disability insurance
• Social security
• Deferred compensation
• Other insurance
• Flexible schedule
• Dependent care assistance
• Medical, dental and vision insurance