Lead Dispatcher Jobs

• Politely assisting customers & drivers via telephone, e-mail, & there Electronic Logging Device (ELD).
• Issuing Lumper money, Washout money, late fees, etc.
• Assists in locking down trailers that do not have license plates.
• Follow ALL office rules & etiquette.
• Identify any operational and regulatory risks & escalate as/when needed.
• Check with the Maintenance guy(s) daily on what repairs you can help set up or look into.
• Responds to phone and email inquiries in a timely manner (let the other person know you received the call/e-mail).
• Calling drivers to confirm in & out times from shippers & or receivers.
• Develop a reputation with drivers, customers, & coworkers as an efficient service provider with high levels of accuracy.
• Calling drivers when they are running late for an appointment to get ETA & call the shipper or receiver to verify, they will still load / unload the driver upon arrival.
• Maintains a clean, safe work environment.
• Help the Maintenance guy(s) schedule regularly maintenance on all equipment.
• Calling drivers to go overload information on Pre-Plans.
• Calling drivers to confirm load temps on trailers (if something seems to be wrong with area planner & or CSR right away or customer to confirm).
• Calling shippers or receivers to help drivers with directions into their facilities (if not any in system & if not please update system with those).
• Knowing Hours of Service (HOS) for the Qualcomm, Rand McNally, & People net.
• If a driver sends in on their ELD, E-mails, calls in & needs a shop to come to him/her or if driver can drive to a location - look up a place to send the driver for repairs (Management & Co Workers will train on what we are looking for).
• Issue a PO or a payment to pay for the repair bill (Must have shops bill in hand prior to sending money out).
• Participates in proactive team efforts to achieve departmental and company goals.

• Must have computer skills including electronic mail, record keeping, word processing, spreadsheet etc.
• Ability to write correspondence. Ability to speak effectively before groups, customers, drivers, or employers of A&A Express a Division of Roadrunner Temp Control
• Prioritize tasks.
• Preferred knowledge of McLeod
• Ability to solve problems and deal with a variety of situations when limited help is available.
• Bachelor’s Degree in transportation is preferred
• Specific industry or position skills.
• Average typing & Phone etiquette
• Ability to read documents such as safety rules, following instructions & procedures
• Communicates with all office staff, and externally with terminals, customers & drivers.
• Organize & handle multiple tasks simultaneously.
• High school Diploma or GED
• Relies on written and verbal communication.

• Work Environment:
  • The noise level is loud based on multiple phones, printers, & coworkers working around you.
  • Might be required to occasionally work in humid conditions indoors
• Might be required to occasionally work in humid conditions indoors
• The noise level is loud based on multiple phones, printers, & coworkers working around you.
• Physical Demands:
  • While performing the duties of the job, the employee is regularly required to sit, stand, walk, kneel, crouch, balance, reach/handle items, work with fingers, depth perception and talk and hear others in conversations via the phone or in person.
• While performing the duties of the job, the employee is regularly required to sit, stand, walk, kneel, crouch, balance, reach/handle items, work with fingers, depth perception and talk and hear others in conversations via the phone or in person.

Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide Less-than-Truckload (LTL) carrier in the United States. With a nationwide presence, terminals across 37 markets, and approximately $400 million in revenue in 2022, the company’s Smart Long Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is expanding and looking for a highly motivated Lead Dispatcher to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, we want to hear from you!