Line Dispatcher ($21.18 - $27.00 Doe)

POSITION PROFILE

This position is responsible for ensuring a high level of customer service, efficient cargo pick-up and delivery, and optimal equipment turn-time.

ESSENTIAL DUTIES

• Assist customers with setting appointments and with other issues at locations
• Operate safely and compliance with all established HSSE policies and procedures
• Communicates with dispatch at various customer sites to coordinate the movement of freight
• Provides excellent customer service on the phone and when arranging for pick-ups and delivers
• Verify customer invoicing and rating
• Ensure that all container numbers, times and dates are received from drivers and enter into the dispatch system
• Support the safe operation of all trucks, drivers and related trucking operations
• Support 100% compliance with all transportation and safety regulations, Federal, State and WISHA
• Responsible for the routing, scheduling and dispatching of drivers, equipment and freight loads going out daily/nightly and reporting activities to the Operations group
• Performs administrative functions such as printing delivery receipts, manifest shipments for trailers, create freight bills, trace shipments, etc.
• Perform other duties as assigned
• Prepare a variety of reports for operations, customers and for internal use

QUALIFICATIONS (Education, Experience and Certifications)

• Minimum of two years transportation / dispatch experience
• High school diploma or GED

KNOWLEDGE, SKILLS AND ABILITIES

• Proficient use of MS Office Suite including Word, Outlook and Excel
• Ability to multi-task and prioritize and exhibit team players attitude
• Sound understanding of DOT regulations, HazMat and OTR experience preferred
• High level of interpersonal skills to handle sensitive and confidential situations
• Demonstrate poise, tact and diplomacy
• Excellent verbal, written and listening communication skills

WORKING ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.

REASONABLE ACCOMODATIONS

Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)