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It Field Support Technician (Fremont, Ca)

Company

Tesla
Address , Fremont, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description
What to Expect
The IT Field Support Technician - IT Operations role is at the forefront of supporting our remote environment across North America. We are the face of Tesla IT and act as primary contact for our remote employee base. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle outages related to network infrastructure. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment. The candidate is expected to be based in Fremont, CA with some travel to Tesla's remote sites across North America.
What You’ll Do
  • Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment.
  • Participate in the team on-call rotation and follow the escalation processes to provide 24/7 support for critical network infrastructure alerts.
  • Respond to requests and incidents from our remote employees daily.
  • Proactively ensure the highest levels of systems and infrastructure availability in our remote environments.
  • Diagnose employee or site network infrastructure issues and address in advance of service disruptions.
  • Some planned travel to and from remote sites across regions, with occasional short-notice travel required.
  • Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices.
  • Maintain security, backup, redundancy strategies, and documentations.
  • Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla.
  • Document system standards with written procedures and processes.
What You’ll Bring
  • Experience with Active Directory, JAMF, SCCM, and Windows server environments.
  • Must have good communication skills.
  • Must be available for mandatory on-call rotation and occasional weekend support.
  • Ability to organize and prioritize workflow to meet established timeframes.
  • Strong attention to detail with excellent follow-up.
  • Experience troubleshooting PC hardware, printers, iPads, digital signage.
  • Certifications such as MCSA/MCSE, CCST/CCNA or JNCIA is a plus.
  • Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers.
  • Experience in supporting Apple and Android mobile devices along with Intune MDM.
  • Experience supporting senior-level executives and management.
  • Minimum of five years' experience with desktop (Windows & macOS), infrastructure, network, and software support.
  • Excellent understanding of networking components and technologies, including: routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model, etc.
  • Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent training/experience.
  • Support experience with Juniper, Cisco, Cradlepoint, and Aruba products.
  • PowerShell or Python experience is a plus.