Dispatcher Jobs

Summary/Objective
The Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Essential Functions

• Follows the Company Code of Business Ethics and Conduct
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Understands and follow all work rules and procedures and follows lawful directions from supervisors
• Ensures that Technicians follow warranty material disposition procedures
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Advises Parts Manager and Service Manager of repetitive shortage so that corrective action can be taken
• Schedules maintenance for service department vehicles and equipment
• Maintains an organized and up-to-date repair log
• Checks customer credit status
• Opens and closes repair orders
• Prepares estimates when required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the Service Manager as needed
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Maintains timely and professional contact with service customers
• Maintains high customer satisfaction ratings
• Communicates job status with the next shift supervisor
• Reviews hard copies of repair orders turned in by Technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
• Implements and maintains an effective dispatch system
• Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
• Attends company meetings as required
• Other duties as assigned
• Attends pertinent training on request
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.