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Company | Wasoko |
Address | Kampala, Central Region, Uganda |
Employment type | FULL_TIME |
Salary | |
Category | Internet Marketplace Platforms |
Expires | 2023-08-03 |
Posted at | 9 months ago |
About Us
- Demonstrates an exceptional level of resourcefulness, creativity, ingenuity, and empathy
- Knowledge of best practices in managing B2B or B2C end-to-end transport processes.
- You can work in a fast-paced and challenging environment
- Ability to manage change processes
- Experience to build last-mile transport capability with world-class safety and health policies, procedures, standards and culture.
- Ability to communicate at all levels
- Subject matter expert in transport management, forward and reverse logistics, capacity and route planning
- Review driver route plans at the end of the day to ensure that reasons for failed deliveries are handled by the correct department and that recommendations made are linked to continuous customer service improvement measures
- Conduct route check-ins to ensure all information on product labels is accurate and complete when sorted to facilitate delivery
- Constantly verify the status of the capacity in your driver fleets to understand your coverage options before orders come into the system, not reacting to orders as they are placed
- Interpreting information from various stakeholders to determine the best course of action to promote delivery success
- Develop a strong geographic understanding of operating markets, as well as the mix of business in each location and the individual driver fleets
- Work closely with the customer support team to ensure proactive communication with customers regarding delivery-related issues, questions, or clarifications
- Enter detailed information for delivery agents/drivers' arrival and departure times and proof of failed delivery in real-time as they are completed
- Proactively tracking drivers throughout the day using GPS and dispatching tools, and contacting them by phone at regular intervals to ensure on-time delivery
- Continuous training, monitoring, and coaching of 3PL delivery representatives/drivers
- Provide telephone support to drivers for reported emergencies and provide appropriate resources to assist with problems
- Manage wave scheduling, dispatch and routing
- Complete pre-screening calls for drivers before the start of operations or shift change to confirm availability
- Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
- You have in-depth knowledge of last mile logistics (transport best practices and processes - prior experience working with Loginext or equivalent highly desirable).
- Relevant tertiary education i.e. HND or B.Sc. in Supply Chain, Logistics, Transportation Management, Procurement, Business Development, Statistics or Engineering
- 2+ years' experience in directly and indirectly managing people to deliver continuous improvement results
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