Field Service Engineer Us

Permanent Contract
Full-time
Reports to: Team Leader – Field Service
Ideal Start date: April/May 2023

We are looking for a Field Service Engineer to provide remote and on-field support for pre and post-sales activities with strong hands-on and problem-solving skills, ready to join a hard-working team, and passionate about taking Lunaphore to the next level.

Main Responsibilities:

• Support Lunaphore and customers in maintaining and running the setup properly
• Investigate problems and develop solutions to address them
• Collaborate effectively with the technical team to understand and improve the product
• Run basic staining assays on the setup for testing protocols, training is provided
• This position includes frequent traveling at a short notice
• Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines
• Understand all the technical aspects of the product thoroughly on the hardware side as well as on the software side
• Identify and keep track of all details and feedback at the customer site
• Communicate customers experience effectively to the team through detailed reports and presentations
• Install and maintain equipment and test it for performance and safety

Qualifications

• At least 2 years experience in field service engineering in life sciences research/diagnostics and medical devices
• Relevant industry-specific qualifications in Microsystems, Mechanical engineering, Bioengineering, electrical engineering, microscopy optics
• Fluency in oral and written English is a must, an additional language skill desirable
• Hands-on experience in basic laboratory techniques – preferable
• Ability to meet the physical requirements of the job, working with heavy complex devices, confined spaces
• Troubleshooting, root cause analysis experience
• Experience in IT helpdesk support for software and hardware

Additional Information

We offer:

• Collaborate every day with a young, interactive, and motivated team
• A diverse and international working environment
• An environment where you will be able to grow both professionally and personally
• A dynamic company where you can have a real impact