Executive Director, Enrollment Technology

Summary of Position: The Executive Director is responsible for the overall technology ecosystem which supports the N&G enrollment operation, specifically Salesforce, associated technologies, and the underlying data infrastructure. This position entails significant internal account management, business needs analysis, and business-process-improvement consulting for technology systems and data, with the aim to optimize enrollment and partnerships efforts.

This position supervises all full-time and part-time Salesforce team members. Further, the position oversees all external consultants supportive of enrollment technologies. Last, the position has an indirect supervisory relationship with assigned University Information Technology personnel who support enrollment technology efforts from time to time.

Duties and Responsibilities

• Manages caseload and project assignments and escalates as deemed necessary
• Collaborates with the VPSEP and peers to identify key performance indicators and metrics for the enrollment and partnership efforts
• Collaborates with the Salesforce Governance Team, N&G and university departments, and key leaders to coordinate technology efforts, knowledge documentation, interdependencies, and timelines, as to maintain the strategic direction and design principles for the technology ecosystem
• Ensures the development and implementation of structured project plans to support new and enhanced systems and features
• Product Development Lifecycle
  • Leads the product development lifecycle for the enrollment technology stack
    • Prioritization
      • Leads the prioritization process for enrollment technologies in consultation with the VPSEP
      • Collaborates with the Salesforce Governance Team, N&G and university departments, and key leaders to coordinate technology efforts, knowledge documentation, interdependencies, and timelines, as to maintain the strategic direction and design principles for the technology ecosystem
    • Planning
      • Ensures the development and implementation of structured project plans to support new and enhanced systems and features
      • Manages caseload and project assignments and escalates as deemed necessary
    • Development
      • Oversees the development of new and enhanced systems and features in coordination with University Information Technology and external consultants
      • Facilitates design reviews and communication with internal and external teams
    • Testing
      • Ensures a rigorous quality assurance (i.e., testing) process before full-scale deployment with end-users
    • Documentation
      • Ensures all deployments entail proper documentation and communication
    • Deployment
      • Ensures the timely release of new and enhanced features and systems
• Data & Reporting
  • Collaborates with the VPSEP and peers to identify key performance indicators and metrics for the enrollment and partnership efforts
  • Ensures the design, development, delivery, and maintenance of dashboards, reports, and other analytical tools within the enrollment technology ecosystem
  • Ensures data integrity within these systems
  • Coordinates data integration efforts with University Information Technology and Marketing
• Conducts periodic security audits on the enrollment technology systems
• Defines roles, groups, profiles, permission sets, and field-level security
• Encourages innovative and creative thinking, planning, and execution
• Oversees the development of new and enhanced systems and features in coordination with University Information Technology and external consultants
• Testing
  • Ensures a rigorous quality assurance (i.e., testing) process before full-scale deployment with end-users
• Ensures the timely release of new and enhanced features and systems
• Security
  • In coordination with University Information Technology, ensures the security of enrollment technologies
  • Defines roles, groups, profiles, permission sets, and field-level security
  • Oversees all account management activities
  • Conducts periodic security audits on the enrollment technology systems
• Team & Culture
  • Develops a high-performance team and culture that models the posture and values of N&G
  • Advances a culture of mutual accountability that ensures the optimal performance of the enrollment technology and customer service efforts
  • Encourages innovative and creative thinking, planning, and execution
  • Establishes a leadership development pipeline to sustain and advance operations
• Ensures the design, development, delivery, and maintenance of dashboards, reports, and other analytical tools within the enrollment technology ecosystem
• Coordinates data integration efforts with University Information Technology and Marketing
• Advances a culture of mutual accountability that ensures the optimal performance of the enrollment technology and customer service efforts
• Deployment
  • Ensures the timely release of new and enhanced features and systems
• Ensures data integrity within these systems
• Oversees all account management activities
• Training
  • Collaborates with the enrollment training team to ensure the development and distribution of training experiences for N&G personnel utilizing the enrollment technology stack
• Ensures a rigorous quality assurance (i.e., testing) process before full-scale deployment with end-users
• Establishes a leadership development pipeline to sustain and advance operations
• Prioritization
  • Leads the prioritization process for enrollment technologies in consultation with the VPSEP
  • Collaborates with the Salesforce Governance Team, N&G and university departments, and key leaders to coordinate technology efforts, knowledge documentation, interdependencies, and timelines, as to maintain the strategic direction and design principles for the technology ecosystem
• Other responsibilities as assigned
• Manages the development and advancement of a comprehensive technology platform to provide an efficient and scalable enrollment infrastructure
• Development
  • Oversees the development of new and enhanced systems and features in coordination with University Information Technology and external consultants
  • Facilitates design reviews and communication with internal and external teams
• Leads the product development lifecycle for the enrollment technology stack
  • Prioritization
    • Leads the prioritization process for enrollment technologies in consultation with the VPSEP
    • Collaborates with the Salesforce Governance Team, N&G and university departments, and key leaders to coordinate technology efforts, knowledge documentation, interdependencies, and timelines, as to maintain the strategic direction and design principles for the technology ecosystem
  • Planning
    • Ensures the development and implementation of structured project plans to support new and enhanced systems and features
    • Manages caseload and project assignments and escalates as deemed necessary
  • Development
    • Oversees the development of new and enhanced systems and features in coordination with University Information Technology and external consultants
    • Facilitates design reviews and communication with internal and external teams
  • Testing
    • Ensures a rigorous quality assurance (i.e., testing) process before full-scale deployment with end-users
  • Documentation
    • Ensures all deployments entail proper documentation and communication
  • Deployment
    • Ensures the timely release of new and enhanced features and systems
• Documentation
  • Ensures all deployments entail proper documentation and communication
• Leads the team and strategy for enrollment technologies, with specific attention to Salesforce (e.g., Marketing Cloud, Admission and Recruitment, and Student Success Hub), associated tools (e.g., Mogli, Five9, etc.), and underlying data infrastructure
• Ensures all deployments entail proper documentation and communication
• Planning
  • Ensures the development and implementation of structured project plans to support new and enhanced systems and features
  • Manages caseload and project assignments and escalates as deemed necessary
• Technology Leadership
  • Leads the team and strategy for enrollment technologies, with specific attention to Salesforce (e.g., Marketing Cloud, Admission and Recruitment, and Student Success Hub), associated tools (e.g., Mogli, Five9, etc.), and underlying data infrastructure
  • Manages the development and advancement of a comprehensive technology platform to provide an efficient and scalable enrollment infrastructure
  • Aligns the technology with the student enrollment, alternative enrollment pipeline, and affinity-based partnership efforts. Remains current with Salesforce best practices and technologies, which will support N&G’s growth and objectives
• Facilitates design reviews and communication with internal and external teams
• Collaborates with the enrollment training team to ensure the development and distribution of training experiences for N&G personnel utilizing the enrollment technology stack
• Aligns the technology with the student enrollment, alternative enrollment pipeline, and affinity-based partnership efforts. Remains current with Salesforce best practices and technologies, which will support N&G’s growth and objectives
• Develops a high-performance team and culture that models the posture and values of N&G
• Leads the prioritization process for enrollment technologies in consultation with the VPSEP
• In coordination with University Information Technology, ensures the security of enrollment technologies

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or an appropriate combination of education and relevant work experience
• Master’s degree preferred

Experience

• Minimum of five to seven (5-7) years with Salesforce or other CRMs
• Minimum of five (5) years of managerial experience leading teams to deliver successful results

Required Skills

• Personal discipline to successfully manage multiple, complex, concurrent projects
• Ability to manage system management processes, business requirements, solution design and configuration, and user acceptance testing
• Positive, team-focused, and customer-service mindset
• Demonstrated communication ability with senior leaders and external partners/clients
• Ability to prioritize work and analyze interdependencies
• Ability to adjust to changing priorities
• Strong analytical and critical thinking skills to solve business problems
• Excellent communicator, both oral and written
• Exceptional organizational skills and attention to detail/quality
• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Able to meet deadlines with competing demands, and responsibilities in a demanding work environment.

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.