Enterprise Claims And Card Operations Leader

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

THE ROLE

This executive will drive our PSO’s Enterprise Claims & Card Operations. The leader’s key responsibilities will include the management of our claims (and mitigation for fraud and its exposure), changing regulatory requirements over the relevant areas, support emerging technology across the division, the creation of consistencies and benchmarks across our product teams, the identification of process improvement, etc.

This highly visible role will work across Operations and Risk and Compliance to create partnerships with other functions across the bank (Enterprise Fraud, Technology Services, Product, Marketing, etc.) to drive enterprise initiatives. They will be responsible for the preparation and delivery of materials for the functional areas this position will cover (credit, debit, corporate cards, ACH, Bill Pay, Zelle, etc.). The audience of these materials and reports include our most senior executive teams, our Management Committee, and our CEO.

Lastly, the position will interact with regulators and therefore be required to have an extraordinary understanding of the related regulatory and compliance environment.

PRIMARY RESPONSIBILITIES

• Liaise with enterprise partners to deliver on organizational needs
• Support policy and regulatory requirements
• Provide tactical support to implement ideas across the organization
• Assess and implement business changes
• Prepare CEO briefing materials for Zelle claims at least quarterly; ad hoc questions more frequent
• Understand & communicate environment changes to all levels of the organization
• Drive adherence to relevant regulations (Reg E, Z, FCRA, UDAAP, UCC, etc.)
• Identify and drive KPI’s and operational priorities to exceed targets

SAMPLE WORK EFFORTS

• Create Consistency across Product Teams: Identify and standardize rebill,
• Proactively Manage Changing Regulatory Requirements: Reg E policy negotiations, ACH/NACHA Compliance, Monitor EU regulations as foresight into future US needs
• Mitigate Impact of Industry Rise in Fraud: Zelle bank imposter scams, represent bank in working group meetings for the industry
• Partner with Legal on large investigations/depositions
• Stand up claims on FedNOW network (new payment rails)
• Feedback to Intake teams (call center, branches): Using data to drive different behaviors when warranted within intake teams
• Proactively identify areas of weakness: When themes arise (such as Casper not sending letters as intended on more than one instance) perform a comprehensive review
• Support Emerging Technology: Early Warning Systems compliance & network rules, Emerging money movement rails (Real Time Payments)

QUALIFICATIONS

• Bachelor’s degree, Master’s preferred
• 10+ years of relevant working experience

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Adoption assistance
• Short-term and long-term disability
• Healthcare (medical, dental, vision)
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Basic term and optional term life insurance

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $154,955.00 - $182,300.00 - $200,530.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.