416198BR

Call Center

Greenville Campus Building C - 200 Carolina Point Parkway

Regular

Greenville

Full Time

South Carolina

40

The Contact Center Representative- Credit Card (US) promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner. The Representative achieves a high level of success by understanding customer needs and identifying opportunities to grow the business.

Displays positive and professional tone, exhibits empathy when required, and provides a Legendary Customer Experience

Takes ownership of customer concerns and resolves Customer issues at first point of contact

Ensures necessary due diligence is taken to support the timely and accurate completion of all customer transactions

Arrives on-time and log-in ready to receive/make customer calls as scheduled throughout the shift

Identifies and refers high value or potential customers to the appropriate personnel/team

Provides courteous, efficient, and professional customer service to ensure inquiries, problems, and issues are resolved promptly and effectively to retain their business

Engages customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance

Offers sound product knowledge as it relates to their respective business area

Ensures customer/partner problems are handled appropriately the first time, escalating issues when necessary

Completes a broad range of financial transactions (e.g., account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary with accuracy and efficiency

May facilitate cross-sell opportunities and/or refer Customers/partners to internal Bank partners

Supports customer needs and determine solutions to customer problems, particularly as it relates to credit card and/or digital banking products and services

Supports the achievement of business objectives by supporting service goals

Understands, applies and adheres to all operating policies and procedures

Contributes to business objectives for operational excellence

Appropriately assesses risk when business decisions are made to minimize operating loss and escalates non-standard or high-risk transactions

Supports and participates in process improvement opportunities

Ensures necessary due diligence to support the accuracy of all Customer transactions / activities

Be knowledgeable of and comply with Bank Code of Conduct

Participates fully as a member of the team, promotes team effectiveness, and contributes to a positive, diverse and inclusive work environment

Supports the team by continuously developing knowledge in own area

Participates in personal performance management and ongoing development activities, including cross training as necessary

Keeps others informed and up-to-date about all relevant or useful information related to day-to-day activities

Acts as a brand champion for your business area/function and the bank, both internally and/or externally

High School Diploma or GED

Required: 0 years of related experience; Preferred: 2+ years of job related experience (banking, contact center, or retail customer service)

Ability to use/learn current technology and software applications related to position

Excellent interpersonal and verbal communication skills required

Effective written communication skills preferred

Ability to work in a fast-paced, challenging work environment

Excellent problem-solving and time management skills

Experience handling confidential information preferred

Must be able to adhere to a set schedule which may include weekends, overnights, and holidays

Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

TD Bank AMCB

Call Center

United States

South Carolina

Greenville

07-Sep-2023