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Ecommerce Sr. Product Manager - Zoom Phone And Business

Company

Zoom Video Communications, Inc.

Address , Remote
Employment type FULL_TIME
Salary From $89,800 a year
Expires 2023-07-27
Posted at 11 months ago
Job Description
About This Role

Zoom is hiring an eCommerce Sr. Product Manager - Zoom Phone and Business plans to drive eCommerce solutions for zoom.us.
About the Team
The eCommerce team is responsible for supporting and optimizing online end-to-end user experience, supporting new product introductions, and increasing online revenue overall. You will report to the eCommerce Product Manager Lead within Zoom’s Online organization. The team is a blend of product managers, UX designers, data scientists, and engineering counterparts. We work in a Scrum Methodology to deliver online features, new offers, and improvements in monthly releases.
About the Role
As an eCommerce Sr. Product Manager - Zoom Phone you'll own the online monetization strategy for this subscription plan and influence the global online user experience across mobile and desktop devices on the Pricing Page and buy flows. This includes standing up and managing monetization and online optimization roadmaps, based on new features, business models, and enhancements of the online experience. You will own financial KPIs, and other more granular key customer and product metrics. It's important to have a background as a product manager who can strategize, optimize, and define the online experiences for various cohorts of customers.
  • You will lead analytics efforts of additional dashboards and ad-hoc analysis related to their subscription plan ownership
  • You will establish a monetization and optimization product strategy and roadmap; establish financial goals and metrics to measure the success of your roadmap initiatives; prioritize initiatives based on impact, and communicate changes and trade-offs to a broader, global team; lead the product development process by delivering clear product requirements and overseeing execution, while guaranteeing a high-quality user experience.
  • You will lead the online monetization and pricing efforts along with the Strategy team, based on monetization strategies (pricing and packaging opportunities), product features, promotions, etc.; to increase the number of new paid subscribers of the Zoom Phone plans.
  • You'll work with the leadership team to develop an aligned product strategy with the overall company strategy and goals. This is a visible role, with a unique cross-functional scope.
  • You will lead the increase of profitable users: during acquisition, engagement, and collaborate with the Onboarding PMs and Marketing Managers for activation goals.
  • You will collaborate & influence the product org to include or modify existing feature set per plan based on customer data, competitive benchmarking, or customer research.
  • You will work with cross-functional and geographically distributed teams - product marketing, legal, engineering, procurement, revenue, and leadership teams.
  • Evaluate, recommend, and implement product strategies to optimize top-of-the-funnel experiences such as acquisition, upsell and upgrade, while minimizing churn for customers.
  • You will collaborate with the Online Experience PMs to optimize or AB test parts of the online customers' user journey of their product/ plans
  • You will lead user research for new ways to monetize existing or new offers.
  • You will work with design to own the UX and drive a roadmap that includes A/B testing the experience to increase revenue and growth.
  • You will collaborate with the Online Marketing team on programs and adhoc acquisition promotions and campaigns running to increase engagement and churn reduction
  • You will collaborate with the Zoom Marketing team on other acquisition strategies to increase the number of subscriptions outside organic and direct channels
  • You will partner with the other product teams, strategy, and business areas to launch new online offers, and scale the online user experience.
  • You will ensure a competitive industry experience in all global markets
About You
  • Experience in eCommerce best practices and stay up-to-date on new trends
  • Expert with scrum methodology - capturing design, business, and web development requirements; and also working with geographically distributed, remote teams
  • 2+ years experience in VoIP products
  • Expert working with data tools such as looker, google analytics, and Tableau
  • 5+ years experience as eCommerce Sr. Product Manager and has led feature development and monetization strategies
  • Experience with SaaS business models, acquisition, or growth product strategies is a plus
  • Extensive experience leading user research to explain customer data trends
  • Data-driven Product Manager with a desired background managing financial goals that determine the success of product releases, with expertise not only in defining KPIs but also low-level metrics
  • Extensive experience leading AB test roadmaps with proven financial success
  • Experience working closely with data analytics and science engineers
  • Experience managing highly cross-functional, visible projects
  • Expert at championing customer-centric experiences in a global eCommerce realm (web, mobile, apps) and working as a liaison between business stakeholders and engineering
  • Experience using Content Square, Qualtrics, and Optimizely is a plus
Salary Range or On Target Earnings:
Minimum:
$89,800.00
Maximum:
$209,600.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page
here
.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about
Zoom's Workstyles
.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
  • Zoom with us!
  • Hear from our leadership team
  • Visit our Blog
  • Find us on social at the links below and on Instagram
  • Browse Awards and Employee Reviews on Comparably

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at .
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