Associate Ecommerce Business Operations Manager

An Associate eCommerce Business Operations Manager position is available courtesy of The Kroger Co. in the Cincinnati, Ohio area. This role is available to be remote or in person.

Business Operations Manager Position Summary:

As part of the Digital Merchandising Business Operations team, work across several lines of business to be a merchandising manager for one of Kroger's digital modalities, (i.e., pickup, delivery, DeliveryNow). Interact across the entire eCommerce portfolio with a focus on continuous optimization of existing business lines, the largest of which are grocery pickup and delivery. Be the voice of the customer, understanding their pain points and then work across the organization to improve them. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

eCommerce Business Operations Manager Essential Job Functions:

• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Travel up to 25% to support the business
• Manage smaller scale test-and-learn projects to develop learnings that can be applied to the entire enterprise
• Work with cross-functional partners including site merchandising, marketing, operations and 84.51 (consumer insights and metrics) to implement tactics to drive results, including coordination of tasks across teams
• Measure tactical results of incremental plans, including the creation of measurement plans and reporting tools
• Deliver well-structured, executive-level communications and presentations to gain buy-in and drive action from cross-functional stakeholders
• Find ways to drive process improvement and implement change
• Analyze sales performance and develop plans to support business needs, constantly assessing business results to drive revenue, profit, and market share

eCommerce Business Operations Manager Minimum Position Qualifications:

• Strong understanding of retail and eCommerce industry/technical terms and processes
• Ability to use data to influence action plans and associated results across the organization
• Demonstrated ability to coach and train
• Proficient in Microsoft Office
• Strong communication skills
• Ability to generate actionable insights through analysis of large, complex datasets from different data sources
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Proficient knowledge of financial statements and budgets, as well as experience building financial models
• 3+ years of experience in one of the following areas: replenishment buying/procurement, merchandising, store management, operations, or brand management
• Any experience managing profit and loss statements
• Strong organization and multi-tasking skills

eCommerce Business Operations Manager Desired Previous Experience/Education:

• Bachelor's Degree in business, marketing, or related field, Master's Degree in business, marketing, or related field
• Any experience working with eCommerce merchandising or operations