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Ecommerce Site Manager Jobs
Company | MillerKnoll |
Address | , Remote |
Employment type | FULL_TIME |
Salary | $86,100 - $108,600 a year |
Expires | 2023-07-28 |
Posted at | 11 months ago |
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Job Summary
eCommerce Site Manager – Knoll and Muuto Brands
Location: NY, CT, W. Michigan, or Remote (Eastern Time Zone).
MillerKnoll Retail is seeking an eCommerce Site Manager to join our digital team. The eCommerce Site Manager will develop and execute programs to support online sales growth, as well as manage daily operations for two of our retail eCommerce sites. This role reports to the Senior eCommerce Site Manager.
Responsibilities
- Partner with digital product management team on third party partners and technologies that power our eCommerce site to effectively drive increased traffic and sales.
- Partner with Digital Product Management, Design and Engineering teams on ongoing website enhancements and digital product roadmap, from conceptualization, design, development to launch.
- Work with the digital product teams to ensure a seamless customer experience across our digital properties.
- Develop site optimization strategy and calendar to drive short and long-term improvements.
- Own the site experience and leverage customer on-site behavior and analytics to increase revenue, conversion and engagement.
- Lead the site merchandising strategy to make sure on-site search and sorting strategies are optimized.
- Work with marketing, web designers, site merchandisers and producers to execute website updates including changes based on promotional activity, content refreshes and new product launches.
Requirements
- Demonstrated formal or informal leadership of people or projects.
- Demonstrated ability to manage cross-functional projects with several teams.
- Familiarity with A/B testing including program development and performance measurement.
- Ability to balance customer and business needs, while remaining flexible in a fast-changing environment.
- 5+ years of demonstrated success in a hands-on eCommerce role in a high performing retail environment.
- Good understanding of UX drivers and SEO.
- Experience working on integrations with internal systems and/or third-party technologies (i.e. PayPal, Cybersource, Product Feeds, Netsuite, Salesforce).
- Bachelor’s degree required.
- Experience with Salesforce Commerce Cloud preferred but not required.
- Previous experience with site merchandising, A/B testing and conversion rate optimization tactics.
- Understanding of customer service, supply chain, fulfillment, and operations processes.
- Experience with analytics tools, including Google Analytics.
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
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