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Director, Product Documentation (Remote)
Company | CrowdStrike |
Address | , Remote |
Employment type | FULL_TIME |
Salary | $165,000 - $240,000 a year |
Expires | 2023-10-14 |
Posted at | 8 months ago |
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
As a Director for Product Documentation, you’ll represent cross-functional teams of technical writers, content strategists, developer documentation writers, and more. You’ll advocate for best practices in product documentation, tooling, and developer relations. To help your teams succeed, you’ll build relationships both inside our Product organization with engineers, product managers, and leadership as well as outside our Product organization with our support, sales engineering, training, and other teams.
What You’ll Do:
- Help define our team’s strategy and vision for the long term
- Represent product docs to the broader organization: advocate for documentation as a product surface and demonstrate the value of documentation to the business
- Celebrate successes and maintain collaborative culture of our high-performing tech writing team
- Collaborate with stakeholders locally as well as remotely in a globally distributed organization
- Maintain and grow relationships with customer-facing teams like Support, Sales Engineering, and Solutions Architecture to ensure our product documentation meets their evolving needs
- Lead managers of multiple teams, including technical writing, content strategy, and content operations
- Advocate for documentation as a key component of delivering our products
- Determine resourcing and prioritization of issues affecting product docs teams: tooling, hiring, roadmapping, and more
What You’ll Need:
- A passion for documentation as part of the overall experience of using a software product
- Understanding of best practices for documentation aimed at a technical, expert audience
- Demonstrable experience of setting, meeting and exceeding OKRs and related metrics
- Excellent skills in communication, process building, and navigating organizational change gained in a software engineering or data analytics environment
- Ability to engage with both managers of individual contributors and company leadership, speaking to both technical and business interests
- 2+ years of experience in a director-level role, preferably in a SaaS software company
Bonus Points
- Experience with connecting tech writing to developer relations
- Track record of bringing a documentation practice to scale
- Experience in cybersecurity software
#LI-Remote
#LI-CW1
#LI-OC1
#HTF
Benefits of Working at CrowdStrike:
- Physical and mental wellness programs
- Competitive vacation and flexible working arrangements
- A variety of professional development and mentorship opportunities
- Remote-first culture
- Comprehensive and inclusive health benefits
- Market leader in compensation and equity awards
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Paid parental leave, including adoption
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact for further assistance.
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $165,000 - $240,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
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