Director Of Strategic Accounts - East Coast

Job Listing: Director of Strategic Accounts - East Coast

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

• 2022 Front Office Sports Best Employers in Sports
• 2022 Disability Equality Index (DEI) Perfect Score
• 2022 Forbes Best Employer for Diversity

Location: We are seeking an experienced Director of Strategic Accounts for Sodexo Live! North America. This position is a Remote position requiring up to 70% travel.

• Must be based on the East Coast*

Salary: $150,00 - $188,200 plus bonus.

Purpose Of Job

Proactively drive sustainable/profitable growth and retention by ensuring execution of relationship management best practices. Ensure relationship management activities are of high-quality (focused on content vs. process). Collaborate and drive Operations to elevate partnerships with clients, resulting in demonstrating value for both organizations. Facilitate development of District Managers and Regional Vice Presidents from a purely execution focused mind-set to client/ consumer - centric growth mindset.

Essential Responsibilities

• Responsible for identifying and developing holistic territory management strategy in collaboration with operations and sales leadership in assigned territory.
• Ensure Quality of relationship management activities through oversight and coaching.
• Provide direct relationship management support during key contract milestones and to distressed accounts (e.g. Annual Partnership Alignment Session, Client Transition and QBRs). Develop necessary action plans and ensure completion of identified actions for distressed accounts.
• Execute a portfolio review to inform resource allocation (mobilization, technical other operational support) and identify opportunities.
• Travel to client sites. Participation and co-facilitation of QBRs and /or CFL activities (minimum quarterly visits)
• Track execution of relationship management and operations activities through account plans and CRM.
• Perform independent assessment of relationship health and operational excellence to identify pain points and opportunities.
• Counsel Operations on relationship management best practices.
• Execute relationship management support at key moments - periodic support for distressed accounts.
• Key activities performed in close coordination with Operations, Sales, Client Relations, and other support functions.
• Relationship management oversight and quality assurance. Ensure relationship management activities are of high quality by guiding and supporting operations.
• Lead annual business planning process to proactively map regional activities (1-3 year outlook).

Qualifications/Skills

• Deep understanding of market trends and competitor approach.
• Ability to influence and hold others accountable for meeting agreed upon goals.
• Experience and ability to collaborate with clients and internal teams.
• Ability to interface with senior leadership on both the Sodexo and Client side.
• Experience directly or indirectly managing teams and multiple concurrent processes.
• Strong written & verbal communication skills.
• Experience in leadership roles with ability to influence and effect change in a matrixed organization.

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

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