Director Strategic Accounts Jobs

Description
At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why You Will Love Working Here

• Strong track record of providing excellent work/life balance
• You have a passion for patient wellness and healthcare
• Comprehensive benefits package and competitive compensation
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
• This is a remote position with some travel by air and car

What You’ll Be Doing
The Director of Strategic Accounts will act in an account management function for clients contracted with SCP for Growth and Value Based Care service offerings. The primary goal of this position is to become the point of contact for all clients once the contract is signed, managing the relationship through implementation and into on-going service delivery, ensuring client expectations are met and often exceeded. This is achieved through collaboration with Business Development, Implementation, Operations, and Performance Excellence
Operational Management

• Participate as needed with Business Development team during client interactions to represent on-going account management functions and expectations
• Collaborate with operations to ensure client contract is executed per the terms agreed upon
• Understand client implementation plan and act as liaison once the contract is signed to assist client through implementation and into daily operations
• Maintain detailed comprehension of SCP Growth and Value Based Service offerings to share with clients accurately and appropriately
• Create and manage process for client feedback, specifically issue resolution, acting as liaison between client and operations to ensure contractual requirements are being operationalized and client is satisfied with services

Client Relations

• Provide routine information regarding market activity, metrics, opportunities, and challenges as it relates to client strategies and SCP program offerings
• Provide quarterly reports to clients illustrating details of services provided to illustrate value of contracted programs
• Act as the single client facing representative once contracts are signed and implementation begins
• Establish and maintain excellent working relationships with client executive team to understand and support local strategies through management of current contracted services and continually identifying new solutions through SCP offerings

Fiscal Responsibility

• Monitor financial aspects of contracts and services offered to ensure contractual terms are being met
• Communicate as needed with client and internal operations regarding financial expectations
• Understand contractual terms in relation to finances

Who/What We Are Looking For

• You can present information and make recommendations effectively, articulate strategic and organizational agility
• You can travel 25-50% nationally by commercial airlines and by car to client locations and corporate offices
• You have a Bachelor’s degree in Business, Healthcare Administration or related field required, Master’s degree preferred
• You use diplomacy and tact and can diffuse high-tension situations, sensitive to how client organization’s function
• You have exceptional interpersonal and communication skills, are approachable and builds trust and effective relationships
• You are client focused and dedicated to meeting the expectations and requirements of external customers
• You thrive in a fast paced, changing, and growth-oriented environment
• You are tech savvy with proficient Microsoft Office skills to include Outlook, Word, Excel, and PowerPoint with advanced skills in Teams and Webex, it’s a plus to have Salesforce experience
• You have success executing within expected timeline
• You are tech savvy with proficient Microsoft Office skills to include Outlook, Word, Excel, and PowerPoint with advanced skills in Teams and Webex, it’s a plus to have Salesforce experience
• You have three years healthcare environment, healthcare marketing or sales experience strongly preferred
• You have five years of Client engagement experience preferred.
• You have ability to quickly learn new teams, processes, and workflows
• You are effective in a variety of formal presentation settings; one-on-one, small and large groups, with various levels of staff and leadership
• You reside in Atlanta, GA, Lafayette, LA or Dallas, TX preferred.

SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.
To Learn More About SCP Health, Please Visit
www.scp-health.com
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SCP Health is an Equal Opportunity Employer
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