Director Of Operations Excellence

Position Summary: As the Director of Operational Excellence, you will work closely

with senior executives to lead the implementation of initiatives aimed at enhancing

cross-enterprise integration of process optimization and fostering a continuous

improvement culture. Your role involves providing direct leadership and guiding

others in using formal problem-solving tools to improve processes and drive cost

reductions. Additionally, you will focus on creating a work environment that engages

employees at all levels to eliminate non-value-added work and simplify processes.

The position oversees a range of business, technical, and process improvement

opportunities across a supply chain region.

Essential Functions:

Act as a key member of the senior leadership team, contributing to resolving

various business and general management issues, including strategic

planning and resource allocation.

Translate business vision and strategy into operational tactics, establishing

necessary organizational support and infrastructure.

Initiate and oversee business transformation and productivity initiatives to

improve operational execution and enhance customer experience.

Collaborate with functional leaders to monitor business operations' health

and actively execute improvement strategies where necessary.

Lead large-scale change management initiatives, implementing best practice

methodologies to re-engineer systems and processes if needed.

Demonstrate expertise in large-scale program management.

Design, develop, and implement plans for a flexible and efficient national

operational model that scales with organizational growth.

Develop and implement tools and processes to improve Key Performance

Indicators (KPIs) for optimum efficiency and quality.

Establish a reporting process to leverage metrics for driving operational

improvements.

Lead, inspire, and develop a talented team to support the strategic needs of

the business and drive efficiency and effectiveness.

Foster a culture of continuous operational improvement and build cohesive,

cross-functional teams.

Build strong, collaborative relationships within the assigned vertical/business

unit and with divisional teams.

Institutionalize process improvement methodologies and develop an internal

Lean and Six Sigma organization by training key operational employees.

Minimum Requirements:

Bachelor's Bachelor's Degree in business, engineering, or a related discipline

is required.

Must hold a Six Sigma Master Black Belt Certification.

A minimum of 8 years of experience in Operational Excellence is necessary.

At least 5 years of management experience in a service transactional

environment is essential.

Proven success in leading change initiatives, including the full

implementation of Lean and Six Sigma concepts.

Advanced proficiency in MS Office, including Excel, PowerPoint, Word, and

Minitab, is a must.

Expected Competencies:

Ability to assess operating units or value streams and provide clear

improvement recommendations.

Proficiency in Six Sigma and Lean Principles, such as Value Stream Mapping,

Kaizen, Continuous Improvement Process, DMAIC, and statistical problem-

solving tools.

Strong financial skills, especially in productivity and cost leverage.

Ability to execute strategic decisions effectively and adapt to changing

priorities.

Capability to challenge established processes and generate innovative ideas

for enhancing service and solutions.

Team building and influencing skills with unquestioned integrity, capable of

working across multiple regions and states.

Program Management Skills to drive initiatives across a national organization,

gaining buy-in from executives and high levels of engagement.

Effective communication skills, presenting solutions calmly even in

challenging situations.

Business Leadership, People Leadership, and Market Leadership skills to

articulate strategy, build relationships, and focus on client needs and growth.

Operational Excellence Leadership, embracing unproven initiatives and challenging projects crossing functional or unit boundaries.