Operations Director Jobs

Industry: Hospitality

Job Category: General Management

Location: Charlotte, NC Hybrid

Essential Duties Include

• Monitor company vehicle conditions, including fuel and maintenance schedules.
• Assist District Managers with complaint resolution and client retention efforts with adherence to company policies and procedures.
• Partner with Regional Account Manager, District Managers and RDO, sales, and operations associates within the region to maintain and expand the client base and identify new sales opportunities.
• Conduct spot checks based on service, budget, or safety concerns and provide a summary assessment to the RDO.
• Recruiting, training, and development of all District Managers and Subject Matter Experts (SMEs) in assigned territory.
• Direct, lead, support, motivate and develop a district team, and build a shared commitment to improving business performance, and provide coverage for District Managers and Regional Director of Operations (RDO) as needed.
• Assign new communities in Salesforce and internal systems and management system compliance through consistent communication.
• Evaluate, analyze, and interpret performance data and metrics including budget management.
• Manage adoption, implementation, tracking, and completion of assigned regional projects, other duties, and ad-hoc projects as assigned.

Special Conditions Of Employment

• Valid drivers license and good driving record
• Visa Candidate Considered: No
• Ability to pass a background check and drug screen
• Security Clearance Required: No

Requirements

• Ability to occasionally work outdoors and work/drive in changing weather.
• Basic knowledge of personnel policies including hiring, interviewing, and terminating.
• Three years of related leadership experience, budgeting, and reporting preferred.
• Proven success in building teams and fostering business relationships with customer service experience or a strong customer service focus.
• Project management skills -- planning, coordination of work, detail orientation, highly organized, and good time management.
• Ability to walk frequently, stand, climb, lift, carry, stoop, bend, kneel, and reach.
• Ability to climb stairs occasionally, walk distances, and be exposed to disagreeable odors.
• Proven success in managing and developing a team through strong leadership and mentorship and building collaborative relationships with their team and colleagues.
• REQUIREMENTS:
• Advanced verbal, written communication skills, interpersonal skills, and the ability to interact with a variety of audiences.
• Proficiency in MS Word, Outlook, Excel & PowerPoint.
• Ability to occasionally lift up to 50 lbs.
• High school diploma or GED required.
• Ability to make sound business/operations decisions quickly and under pressure.