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Digital Success Manager - Mid-Market
Company | SmartRecruiters |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Technology, Information and Internet |
Expires | 2023-05-12 |
Posted at | 1 year ago |
Company Description
- Design, evaluate, and measure digital programs against key targets for continuous improvement.
- Program manage and collaborate cross-functionally to drive execution. Key partnerships including; Customer Success Alliance (CSA), CS Ops, Account Management, Customer Success and Customer Community, Product Marketing, Support, etc.
- Establish the digital customer experience through content creation, curation, automation, and measurement by driving and collaborating with other teams (e.g. Community, Product Marketing, Support, etc.)
- Assess and analyze the mid-market customer journey to identify key moments of impact that will efficiently drive adoption, satisfaction, renewal, and expansion.
- Leverage data to monitor and drive usage, adoption metrics and ensure a segmented approach to engaging and providing self-guided solutions to mid-market customers.
- Curate mid-market customer feedback to accurately inform our Product Team about customer needs.
- Analytical and process oriented
- Demonstrated ability to build business cases demonstrating the ROI in cloud Saas, software/HR/HCM Applications
- Intermediate level solution selling experience, exposure to The Challenger Sale methodology, or similar a plus
- A desire to incorporate feedback and personally grow as a team member
- Experience with Gainsight and salesforce.com is highly preferred
- 2-3 years relevant work experience in a Customer Success, Customer Advocacy, Product Marketing or Project Management role; TA experience is a strong advantage
- Passionate about technology and software development
- Strong interpersonal skills; internal and external, written and verbal communication are important in this role
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