Digital Marketing Client Success Manager Jobs

Minimum of 3 years of experience in account management leadership or a client-facing manager role in a marketing agency.

Strong organizational and project management abilities.

Exceptional communication and interpersonal skills.

Thrives in a fast-paced environment and can manage multiple accounts effectively.

Client Success Manager - Join Our Growing Marketing Agency!

Act as the primary point of contact for our clients, addressing their queries, concerns, and feedback.

Strong quantitative skills, including analytical abilities

Understand and leverage knowledge of ticketing data & ticketing software infrastructure

Support, mentor, and/or manage a marketing coordinator

BA/BS in Marketing or a related field, and/or equivalent work-related experience.

Minimum of 5-7 years’ experience in similar role within the digital marketing industry

Digital media agency experience is considered an asset, but not required

Minimum of 3 years of relevant experience in account management or client facing position

Experience with project management software or marketing platforms

Deliver high-level customer experience and manage client relationships

Partner with Project Management team on designated tasks

Knowledge of higher education market

Lead client meetings and manage customer expectations

Manage the implementation, tracking and measurement of integrated marketing campaigns, on time and within agreed budget

Marketing experience across digital, events, search, display, social and email channels

Experience of using relevant, engaging content to attract and nurture prospects through the buyer journey

Strong collaboration and communication skills; written, verbal, presentation.

Experience working in a matrix organization

The pay range for this position is $63,750- $75,000 depending on experience

·Highly organized with excellent time management skills

·Someone who wants to grow their knowledge and experience in the digital marketing space.

·Manage and evaluate client campaigns on an ongoing basis.

·2-4 years’ experience being the primary point of contact with multiple clients

·1-3 years’ experience in search marketing, display advertising, or content marketing

·1-3 years’ experience hands on experience creating and implementing SEO and/or inbound marketing strategies

Project management skills, with the ability to lead and prioritize multiple initiatives simultaneously.

Proven experience in support enablement, digital support (chat/sms), or related roles, preferably in a technology-driven organization.

Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at various levels.

Experienced in digital support tools and technologies for ticketing, quality, WFM.

For Eligible Full-time Employees, We Offer

Background in client support or similar demonstrating a deep understanding of front-line support.

Ability to manage multiple initiatives and track record for delivering under tight deadlines.

Strong analytical skills to measure campaign performance and identify areas of optimization. Ability to navigate Google Analytics and identify meaningful insights.

Strong messaging, persona and buying cycle experience.

Strong writing, presentation, and communication skills.

Ideally 2-4 years+ experience in B2B marketing, demand generation and campaign development

Title: Marketing Manager - Digital I (Direct Client Position)

Strong skills to manage & spend effectively to drive high growth in all areas of the digital marketing funnel.

Strategic thinker with strong passion for digital campaign management, reporting and optimization.

Proven oral and written communication skills with the ability to present complex information to varying audiences throughout the organization.

Highly collaborative and able to lead cross functional teams with outstanding written and oral communication skills, in particular, managing team members.

Strong people development skills with a passion to hire, nurture and develop supporting talent.

Experience with platforms and tools such as Moz, Yext, Google Analytics, Google Ads, etc.

Provide data entry and organization in GSuite and Microsoft Suite

1+ years of fast-paced customer support experience with a passion for customer experience

Excellent written and verbal communication skills with attention to detail

Experience with design platforms like Canva and Adobe Suite for social media and marketing graphics

Skilled in strategic problem-solving using SOPs and all available resources

Strong research and analytical skills for prioritizing and troubleshooting in high-pressure situations

2+ years of Marketing experience preferred

Experience working with mainstream website development/CMS systems to perform routine changes as needed

Bachelor’s degree in Marketing, Business, Communications or related field

Crafts B2B email campaigns from Marketing through Hubspot

Produces social media content for AHSG's B2B Marketing efforts

Crafts and executes various surveys through Constant Contact/Sense/Hubspot as needed

Knowledge of ad management, billing and workflow management and analytics platforms

3+ years of client service/account management experience

Demonstrated expertise in customer relationship management

Proactively manage relationships with key internal and external vendors to ensure deliverables meet agreed upon specifications, deadlines, and standards

Monitor, evaluate, and leverage standard processes and resources to manage campaign performance and determine improvement opportunities

Manage client expectations, communication, and performance metrics

Identify upsell and expansion opportunities for the Account Management team

Proactively engage and manage client inquires for new feature roll outs

Project manage and act as a liaison between the Account Manager and internal teams as required

Excellent written and verbal communication skills; establishing relationships, explaining complex concepts

Experience with industry-standard software tools such as Gainsight, JIRA, Salesforce and Zendesk

Fully remote-first work with flexible work arrangements

Experience with Gainsight and salesforce.com is highly preferred

Strong interpersonal skills; internal and external, written and verbal communication are important in this role

Intermediate level solution selling experience, exposure to The Challenger Sale methodology, or similar a plus

Design, evaluate, and measure digital programs against key targets for continuous improvement.

Curate mid-market customer feedback to accurately inform our Product Team about customer needs.

Passionate about technology and software development