Customer Support Specialist- Remote ($41300.00 - $72300.00 / Year)

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UNFI is looking for a Customer Support Specialist to join their team. A Customer Support Specialist position focuses on retaining and servicing the largest and most strategic accounts with maintaining data accuracy among business software. The Client Support Specialist represents the client within cross-functional teams. This position is responsible ensuring data accuracy and customer satisfaction within the account portfolio related to item maintenance, promotional, new item process and pricing execution.

Who We Are

UNFI is North America’s Premier Food Wholesaler. We transform the world of food for our associates, customers, suppliers and the families we serve every day. With deeper full store selection and compelling brands for every aisle, built on an unmatched heritage in great food and fresh thinking. And smarter food solutions, from fulfillment to insights and beyond, that help entrepreneurs and major brands alike unlock their full potential and transform their businesses – for the better. Better Food. Better Future.

What Do Customer Support Specialist Do

• Primary audit point for Planned Demand quantities, allocations, and special event data.
• Executes the administration of customer required systems, to include pricing, promotions, and general item maintenance.
• Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure
• Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel.
• Maintains customer specific national and regional custom discount files within UNFI and Customer based systems.
• Execute and coordinate with internal departments on promotion and new item process for assigned accounts.
• Responsible for reviewing data for integrity and accuracy, prior to the hand-off for any system inputs. This role would act as the

proper attributes and price structure is activated on each account.

Key Requirements

Education/ Certifications:

• Experience prioritizing and/or manage time, projects, records etc.
• Associate degree in Business Management or a related field or equivalent experience.
• 3-5 year’s customer related experience and account management experience is required

Your Professional DNA

• Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals.
• Proficiency in Microsoft Office Suite. SharePoint and ASAP skills preferred.
• Excellent verbal and written communication skills
• High level of business acumen relative to key account management and sales.
• Comfortable in an open, dynamic, and collaborative work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Additional Information

• Additional Locations: United States of America, Colorado, Aurora; United States of America, New Hampshire, Chesterfield; United States of America, Minnesota, E
• Company Name: United Natural Foods Inc.