Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Receptionist / Customer Support - Remote | Wfh
Recruited by Get It Recruit - Transportation 7 months ago Address Magna, UT, United States
Client Support - Customer Service Rep - Remote | Wfh
Recruited by Get.It Recruit - Administrative 7 months ago Address Eagle Mountain, UT, United States
Librarian - Remote | Wfh
Recruited by Get It Recruit - Educational Services 8 months ago Address Washington, DC, United States
Student Support Specialist - Remote | Wfh
Recruited by Get It Recruit - Educational Services 8 months ago Address Washington, DC, United States
It Support Engineer I
Recruited by Vericast 8 months ago Address , Salt Lake City $64,200 - $70,000 a year
Customer Service Agents - Remote | Wfh
Recruited by Get.It Recruit - Administrative 8 months ago Address Cooks Crossing, NC, United States
Associate Director - Remote | Wfh
Recruited by Get It Recruit - Educational Services 8 months ago Address Washington, DC, United States
Customer Support Specialist - Virtual/Remote
Recruited by Enumerate 8 months ago Address Provo, UT, United States
Assistant Director - Desktop Support
Recruited by Utah Valley University 9 months ago Address Orem, UT, United States
Desktop Support Jobs
Recruited by Denver Corporate Search | DCS 9 months ago Address Draper, UT, United States
It Support Engineer I
Recruited by Vericast 9 months ago Address Salt Lake City, UT, United States
Teachers - Remote | Wfh
Recruited by Get It Recruit - Educational Services 10 months ago Address Washington, DC, United States
Data Entry - Customer Care Reps - Remote | Wfh
Recruited by Get.It Recruit - Administrative 10 months ago Address Roy, UT, United States
Education Coordinator - Remote | Wfh
Recruited by Get It Recruit - Educational Services 10 months ago Address Morgan County, UT, United States
Field Desktop Support Tech
Recruited by OSI Digital 10 months ago Address Washington, DC, United States
Customer Support Specialist - Virtual/Remote
Recruited by Enumerate 11 months ago Address West Valley City, UT, United States
Customer Support Specialist - Virtual/Remote
Recruited by Enumerate 11 months ago Address Mount Pleasant, SC, United States
Customer Support Specialist - Virtual/Remote
Recruited by Enumerate 11 months ago Address Washington, DC, United States
Customer Support Specialist - Virtual/Remote
Recruited by Enumerate 11 months ago Address Orem, UT, United States
Customer Support Associate, Bilingual Turkish (Starlink)
Recruited by SpaceX 11 months ago Address , Redmond, 98052, Wa $24 an hour
Customer Support Manager, Enterprise Support
Recruited by Upwork 1 year ago Address Washington, United States
Software Support Engineer I
Recruited by bioMerieux SA 1 year ago Address , Salt Lake City, 84108, Ut
Marketing Director - Remote | Wfh
Recruited by Get It Recruit - Marketing 1 year ago Address Eagle Mountain, UT, United States

Customer Support Engineer Jobs

Company

Enveyo
Address , Provo, 84601, Ut
Employment type
Salary
Expires 2023-06-25
Posted at 1 year ago
Job Description

As a remote work organization, Enveyo hires top talent from around the nation to create a team of talented individuals who help leading organizations transform their supply chain operations.

Basic Function

We’re seeking a Customer Support Engineer to join our industry-leading team to ensure our customers’ most common touch points and experiences with our software are extraordinary. This role reports to the CTO and is responsible for maintaining relationships with current clients by addressing their technical needs post sales and implementation. By combining a deep product knowledge with excellent customer service, this individual will provide proactive training and guidance, engage resources to resolve issues quickly, and help clients find greater value in their Enveyo software.

Key Responsibilities

  • Develops the tools, processes, and methods based on best practices to improve the client’s experience with the software
  • Work closely with the sales team, customer support, product development, and other departments
  • Evaluate customer needs to suggest upgrades or additional product features
  • Receive and troubleshoot customer issues after implementation; coordinate with appropriate teams to solve problems
  • Assist clients with executing regular maintenance activities
  • Educate clients on how product functions and the ways it moves them closer to their business goals
  • Provide technical solutions and configuration services in a post-sales capacity

Candidate Attributes & Skills

This position requires a technical candidate, with a strong development, consulting, and support background with proven customer-facing & relationship management skills.

  • Strong planning and organization skills; ability to think critically
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Ability to grasp clients’ needs and recommend value-added solutions
  • Comfort in working both autonomously and collaboratively
  • Detail-oriented with an ability to prioritize and meet deadlines
  • Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer service
  • Strong problem-solving skills
  • Tech-savvy professional who is able to explain technical information to a non-technical audience

Experience & Education

  • 1-5 years’ experience working in a technical, consulting, or client-facing role who has supported an enterprise system
  • Must be legally authorized to work in the US
  • Experience working with big data is preferred
  • Bachelor’s degree in any discipline required

What Enveyo Offers

  • Competitive salary
  • Excellent health benefits
  • Every team member enjoys one week off in July and one week off in December (in addition to vacation)
  • Bonus potential, profit sharing, 401k
  • Flexible schedule + 100% remote work opportunity