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Customer Support Engineer I Jobs

Associate Customer Support Engineer
By 1upHealth, Inc. At Boston, MA, United States
Work with Management and other Customer Support Engineers
1-2 years experience in a Customer Service or Support role
Strong communication and organizational skills
Working knowledge of databases and ability to write queries in SQL
Worked independently, managed multiple tasks and sensitive data
Experience defining problems, collecting data, establishing facts, and drawing valid conclusions
Customer Support Engineer Jobs
By Peach At Oakland, CA, United States
Collaborate with product management and engineering teams to resolve customer issues and improve the product
Own support for Peach Finance customer’s production environments end to end
Experience managing ticket queues and implementing processes and procedures to improve team performance
2+ years of experience in technical customer support or similar positioning with a software company
Full benefits, including healthcare, parking and/or commuter benefit, gym membership, and more
Document and track customer support requests and resolutions in our ticketing system
Customer Production Support Engineer
By Teradyne At ,

Teradyne is the global test and automation experts, powering next-generation technologies through advanced solutions. Behind every electronic device you use, Teradyne's leading-edge test technology ...

Na Customer Support Engineer
By Oxford Instruments Plc At , Remote $90,000 - $100,000 a year

Oxford Instruments Perks and benefits:

It Support Engineer I
By Vericast At , Salt Lake City $64,200 - $70,000 a year
Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
Bachelor’s degree or equivalent work experience.
3+ Years with Bachelor’s degree or 9+ years’ work experience.
General knowledge in multiple SDLC methodologies
Strong communication and facilitation skills
The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
Customer Support Specialist I
By Genea At California, United States
Exceptional verbal and written communication skills and strong interpersonal abilities
Manage all incoming support inquiries that come in via phone, email, ticketing system, and chat
Gather and enter all pertinent information on unresolved issues into CRM, and pass customer/information/case to the Account Manager
Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer
Deliver an exceptional customer experience to customers and provide guidance regarding Genea services
Provide data entry as required during the implementation process or for general account maintenance
Customer Support Associate I
By Swing Education At , $26 - $28 an hour
Use tools and knowledge base efficiently to maintain low ticket processing time
Bachelor’s degree preferred or equivalent experience required
Ticket-based customer support experience a plus
Hyper-organized and detail-oriented, with excellent written and verbal communication skills
High level written and verbal skills required
High degree of critical thinking, reading comprehension, and solution-oriented skills required
It Support Engineer I
By City of Alexandria, VA At , Alexandria $50,588 - $89,022 a year
Utilizes enterprise desktop management tools for operating system and software deployments
Documents Help Desk processes and procedures through knowledgebase articles, SharePoint postings, and in-person training;
Assists the Help Desk Manager with running and processing daily and periodic reports;
Provides first level support via telephone, chat, email, or in-person to City staff requesting assistance for software and hardware issues;
Processes, routes, and escalates IT requests quickly and accurately through the City’s ITSM portal and provides feedback for improvements;
Provides technical guidance, installs and performs repairs to hardware, software, and peripheral equipment following established procedures, correcting deficiencies with senior engineers;
Customer Support Engineer Jobs
By Method At Austin, TX, United States
5+ years of experience in a customer support engineering role ideally managing relationships with fintech and/or API-focused companies
Experience in Financial Services / FinTech.
Experience working at a smaller stage company / start-up environment
Act as a Method Subject Matter Expert (SME) by being embedded with our Engineering and Customer Success Team
Diagnose and troubleshoot customer technical problems effectively
Identify patterns and contribute to product and system improvements
Customer Support Engineer Jobs
By Anyscale At , San Francisco, Ca $117,740 - $136,012 a year
Continuously improve the Customer Support process through process improvements and tracking, leveraging your team lead experience
Contribute to the development of support resources, including documentation and knowledge base articles
3+ years of experience in a technical role - either in customer support, software engineering, or similar
1+ years experience working with a major cloud provider (AWS, GCP)
Strong communication and interpersonal skills
Deliver outstanding technical support to our customers, ensuring a high level of customer satisfaction
Customer Support Manager, I/Dd
By Sandata Technologies At New York City Metropolitan Area, United States
• Prior experience using customer relationship management software.
• 2 years prior management experience
• Effectively communicate with peers and all levels of management.
• Ensure security of personal health information (PHI) and report any violations or observations to management.
Tuition reimbursement & paid certification programs
Catalog of training courses for skills development
Customer Support Representative I
By AltaMed Health Services At Montebello, CA, United States
Recognize and alert management of inappropriate trends during customer calls. Provide process improvement recommendations.
Provide superior customer service to all incoming callers to ensure an exceptional customer experience.
Conduct provider education related to claims.
Use DOFR, benefit schedules, and other resources to identify issues with claims payments.
Minimum of 2 years of ACD call center experience
Provide assistance with inquiries such as eligibility, authorizations status, claims status PCP changes, appeals and grievance intake, and various other inquiries.
Customer Support Manager I
By Tessian At Greater Boston, United States
Develop our service offering for our customers
3+ years experience in a technical support role, ideally supporting a B2B SaaS technology
Is passionate about creating amazing experiences for customers
Customer Support Manager I at Tessian
Support our global customers solve challenges with the Tessian platform
Work closely with our Sales teams to shape the solution for prospective customers
It Support Engineer I
By Vericast At Salt Lake City, UT, United States
Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
Bachelor’s degree or equivalent work experience.
3+ Years with Bachelor’s degree or 9+ years’ work experience.
General knowledge in multiple SDLC methodologies
Strong communication and facilitation skills
The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
Customer Support Advocate I
By ACT At United States
High School Diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Experience with or knowledge of Customer Relationship Management platforms and tools
Use a Customer Relationship Management (CRM) tool to maintain records of customer interactions, transaction, comments, and complaints
Experience working in the education industry highly desirable
Basic experience using office productivity software tools (such as Microsoft Office) or other computer technologies
Ability to develop and maintain positive working relationships with customers and team members, and to proactively manage customer relationships
Customer Support Engineer Jobs
By 15Five At United States
Queue management: No more than 5 in queue at the end of the day/ if not closing 20 cases a day
Responding promptly (within SLA requirements) to customer inquiries
Knowing our products inside and out so that you can knowledgeably answer product questions
Use problem solving skills and troubleshooting guides to isolate the issue
Respond to team questions and help teammates out when possible and knowledgeable
1-3 years of experience in high volume customer support, specifically SaaS
Customer Support Engineer Jobs
By DMW&H At Fairfield, NJ, United States
Bachelor's Degree in Electrical Engineering, Computer Engineering or related discipline, or equivalent experience.
Prior experience supporting customers through a variety of contact channels including chat, email, and phone is preferred.
Experience in controls design and project engineering in the material handling industry is preferred.
PLC Programming experience, preferably in Allen Bradley ControlLogix, PLC 5, and SLC 500 series PLCs preferred
Professional verbal and written English communication skills.
Use remote access tools and diagnostic utilities to aid in troubleshooting.
Customer Support Engineer Jobs
By Malvern Panalytical Ltd At , , De
Experience in the configuration of computer systems and software
3 years of experience in field service of analysis systems
Strong communication skills and goal orientation
Very good knowledge of spoken and written English
Experience in dealing with X-ray technology or optical measuring systems is a plus
Excellent language skills in German and English
Nanoanalysis Customer Support Engineer
By Oxford Instruments Plc At , , Ca $90,000 - $100,000 a year

Oxford Instruments Perks and benefits:

Customer Support Engineer, Diagnostics
By Revvity At , Remote
Incumbent must have excellent people management and motivational skills
Significant years experience in a related Customer Service Environment.
Excellent verbal and written communication skills; an additional language would be an advantage.
Organising routine maintenance allocated on a monthly basis.
Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Customer Support Engineer I to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer complaints. If you have a passion for technology and a commitment to customer satisfaction, this could be the perfect job for you!

Customer Support Engineer I is a technical support role that provides technical assistance to customers who are having issues with their products or services. The job requires excellent customer service skills, technical knowledge, and problem-solving abilities.

What is Customer Support Engineer I Skill Requirements?

• Excellent customer service skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot and diagnose technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Customer Support Engineer I Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with customer service and technical support

What is Customer Support Engineer I Knowledge?

• Knowledge of computer hardware, software, and networking
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and diagnosing technical issues

What is Customer Support Engineer I Experience?

• Previous experience in a customer service or technical support role
• Experience with customer service and technical support
• Experience with troubleshooting and diagnosing technical issues

What is Customer Support Engineer I Responsibilities?

• Provide technical assistance to customers via phone, email, or chat
• Troubleshoot and diagnose technical issues
• Respond to customer inquiries in a