Receptionist / Customer Support - Remote | Wfh

Are you ready to embark on an exciting journey with a dynamic team? We're on the lookout for a Receptionist & Customer Support superstar to join our vibrant office in Salt Lake City, UT. If you're a people-person with excellent communication skills and a passion for customer satisfaction, read on!
Why Choose Us
Exciting Growth: We're a company on the rise, and we're all about progress and development.
Fast-Paced Environment: Get ready for a lively work atmosphere where no two days are the same.
Encouraging Culture: We not only encourage growth but expect it. Our team is filled with motivated go-getters.
Role Overview
As a Receptionist & Customer Support team member, you'll play a crucial role in our customer-focused operation. Here's what you'll do:
Build Strong Client Relationships: Use your charm and communication skills to maintain loyal clients by offering them prompt and accurate service.
Collaborate with Account Management: Partner with our account management team to address client requests effectively.
Resolve Support Tickets: Actively work on customer support tickets with a 4-hour initial response time and ensure they are closed out within 24 hours.
Troubleshoot and Communicate: Utilize troubleshooting tools and techniques to identify and resolve shipment errors, keeping clients informed along the way.
Assist on Special Projects: Jump in on special projects and provide shipping quotes when needed.
Client Relationship Management: Showcase your understanding of client relationship management and customer support.
Organization and Multi-Tasking: Use your excellent organizational and multi-tasking skills to keep things running smoothly.
Qualifications
High School Diploma: A solid educational foundation.
Customer Service Experience: 2+ years of experience in customer service or support.
Interpersonal Skills: Your friendly and sociable personality makes it easy to develop relationships.
About Us
We're a thriving supply chain management company with headquarters in Salt Lake City, Utah. Our services include pick, pack, shipping, and logistics, and we're connected to a wide range of shopping carts. Join our fast-paced, dynamic team and grow with us!
Salary: $ 18.00 22.00 Per Hour