It Support Engineer I

Company Description

Vericast is a premier marketing solutions company that accelerates profitable revenue growth for the thousands of businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily. We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

This position is responsible for the technical support at all Vericast locations; analyzes and resolves faults, whether it is a major system crash or a forgotten password while undertaking routine preventative measures and deploying new hardware to users.

KEY DUTIES/RESPONSIBILITIES

• The Support Engineer will provide training and technical support for users with varying levels of IT knowledge and competence while working closely with other departments/organizations and collaborating with other IT staff. 10%
• This position is required to provide on-call support along with upgrade deployments that maybe done on nights and weekends. 20%
• The Support Engineer I will need to be able to identify process improvement needs and communicate these needs with leadership. 10%
• The Support Engineer I will need to be able to adapt quickly to new processes and ever-changing technologies. 10%
• The Support Engineer I has responsibility for Windows and MAC support including patch management and vulnerability management, along with system and hardware refreshes. 20%
• This position will include Project based work that will be led by the manager or other managers and status will need to be provided in a timely manner. 10%
• The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%

Qualifications

• Bachelor’s degree or equivalent work experience.

Experience

• 3+ Years with Bachelor’s degree or 9+ years’ work experience.

Knowledge/Skills & Abilities

• Strong communication and facilitation skills
• Communicates directly with internal and external customers.
• General knowledge in multiple SDLC methodologies
• Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
• Technically proficient in application/component or system; may act as internal consultant

Additional Information

Salary:$64,200-$70,000

The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and flexible PTO. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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