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Field Desktop Support Tech

Company

OSI Digital
Address Washington, DC, United States
Employment type CONTRACTOR
Salary
Category Internet Publishing
Expires 2023-06-30
Posted at 11 months ago
Job Description
Role: Contract/FT- On site


Location: Washington, D.C


OSI Digital is looking for a Desktop support technician to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.


Responsibilities:


  • Account information
  • Technical computer issues
  • Case number information
  • Set up equipment for employee use
  • Must have strong networking skills- IDF/MDF, switches, routers, access point
  • Image computers using a variety of methods
  • Adobe Reader issues
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Internet connectivity
  • Advanced desktop support experience- troubleshooting, configuration, software installation
  • Brower issues
  • Password reset
  • Provide technical assistance to the customer (Examples)
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems


Experience:


  • 3-6 years of experience in software, hardware and network
  • Experience with of Windows, M365, PC and Printer configuration
  • Strong customer service skills, detail oriented, and deadline driven
  • Strong phone and verbal communication skills along with active listening skills
  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365


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