Customer Success Manager 35886 Jobs

Ensure our Account Managers are executing on our department SLA’s and fulfilling the requirements of the specific customer SOPs

Implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contests

3-5 Years of relevant freight industry experience, preferably in the brokerage environment

Minimum 2 years of freight brokerage leadership experience

Drive daily, weekly, monthly, and quarterly shipment growth from our existing customer base YoY

Assist your team by jumping in during high-level issue resolution

· 5+ years in Sales, Customer Success, Project Management, or related field

We are open to having employees working remotely – we know it works!

We offer (rock-solid) insurance coverage, and a great employee assistance program!

· Provide trainings and manage other customer success team members.

· Excellent communication and interpersonal skills with an aptitude for building strong client relationships

· Demonstrated commercial experience meeting/exceeding goals and an ability to deliver excellent customer experience

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

Experience as a Customer Success Manager, working in the Pharmaceutical, Life Sciences, Clinical Development or Healthcare space would be desirable.

Educating customers on the use and benefits of Contract Logix solutions.

3+ years in a Customer Success Manager role in a SaaS B2B company.

Technical skills required, as they relate for the use of the product and services provided.

Accountability and strong organization skills are essential.

Experience analyzing and improving existing processes in the Customer Success department.

VividCharts benefits you by offering…

● A minimum of 1-2 years of relevant experience in a customer facing role

● Strong listening skills and ability to understand others’ viewpoints

● Medical, Dental and Vision benefits options.

● Short-Term and Long-Term Disability benefits options.

● Life and Accident Insurance benefits options.

Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

Excellent organizational, prioritization, and time management skills

5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management

Possesses excellent communication skills and has a strong propensity for organization and relationship building

Ability to develop strong client relationships, manage expectations, and critically problem-solve

Outstanding probing and listening skills

Job Qualifications and Skill Set:

Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

Be highly skilled in Excel, or very interested in learning advanced Excel.

Have excellent presentation skills to put metrics together in visually insightful ways

What you'll be doing as a Customer Success Manager:

Build on and improve existing systems and processes to measure and improve user adoption and client satisfaction

5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services or related field

Excellent communication and presentation skills directed at both business oriented and technical audiences

Flexible PTO offerings with focus on life-work balance

A few things we have to offer:

Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow ups scheduled

Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey

Track, monitor, and manage accounts with specific KPIs clients on Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)

Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement.

Be the voice of the clients and internal focal point for any clients need

Take part in product cycles, roadmap planning, and execution

Highly organized with excellent time management skills to effectively prioritize tasks and manage multiple client accounts simultaneously

Experience and knowledge of Salesforce

Create and deliver trainings, webinars, and workshops to educate clients on the features, benefits, and best practices of our products/services

Help manage the Customer Success mailbox and co-ordinate client communication and responses

Carry out customer survey programs to gather feedback on client satisfaction, product/service usage, and overall experience with EA

Bachelor's degree in a relevant field or equivalent work experience

Change management experience is a plus!

Build and manage processes and framework linked to capacity planning, sprint planning, on-call processes

Build and manage the operational readiness forum for all stakeholders to align prior to a launch

Manage Leadership team processes, including weekly / monthly / quarterly meeting agenda setting, content preparation, action captures and follow up

6+ years as a project manager, coordinator, process optimization manager, operational excellence manager, or similar role

Practical experience in definition and implementation of processes within teams, with particular focus on intake, prioritization, and planning frameworks

Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success

Excellent communication skills via phone, video conference and email.

Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email marketing platforms and E-Commerce platform

. Additional information regarding benefits can be found at

Be passionate about customer success and establish yourself as the trusted advisor for 40+ MidMarket and High Value Klaviyo customers

Strategically consult with these customers to devise strategies to help increase email revenue for all your customers through the Klaviyo platform

Effective, influential verbal and written communication skills; able to speak, read, and write English fluently.

Ensure timely and effective responses to customer inquiries and issues. Establish support standards and continuously improve the quality of support provided.

Proficiency in utilizing customer communication tools such as Zoho Desk, Zoho CRM, Zoom, and Gsuite is crucial.

Able to work independently, with minimal supervision, and also work with a team.

Ethical and professional conduct, able to handle sensitive and proprietary information with discretion and confidentiality.

Agility to work in an ever-changing growth environment.

7+ years experience in a customer-facing or account management role

Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships

Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership

Prior experience in a Professional Services Consultant, Technical Account Manager, Architect and/or Sales Engineering (or similar) function is a plus

Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services

Active in developing long term Customer Success strategies and services offerings as a part of the Customer Success Leadership team

7+ years experience in a customer-facing or account management role

Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships

Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership

Prior experience in a Professional Services Consultant, Technical Account Manager, Architect and/or Sales Engineering (or similar) function is a plus

Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services

Active in developing long term Customer Success strategies and services offerings as a part of the Customer Success Leadership team

Experience: Minimum of 5 years of experience in customer success, preferably in the edtech industry or a related field

Gainsight and Salesforce Expertise: Proven proficiency in Gainsight and Salesforce capabilities, and reporting

Problem Solving: Strong problem-solving and critical-thinking abilities. Proactive mindset with the ability to identify challenges, propose solutions, and drive implementation

Minimum of 5 years of experience in Customer Success Management.

Exceptional multi-tasking abilities and organization skills.

Prior experience in the cybersecurity MUST.

Prior experience with an Israeli vendor preferred.

Develop and maintain strong relationships with customers to ensure continuous satisfaction from the platform and achievement of their business objectives.

Drive customer awareness to new product features.

Join the team redefining how the world experiences design.

Here's a taste of what's on offer:

• Health benefits plans to support you and your wellbeing

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Where and how you can work

What you’d be doing in this role

Build and maintain high quality relationship business plans to help your customers grow their relationship with Skillz and acheive their goals

Establish the Skillz Developer Customer Advisory Board

Develop processes to scale the Customer Success function at Skillz

7+ years experience as a CSM or AM 4+ years in gaming (mobile gaming strongly preferred)

Excellent communication skills (written/verbal) that are leveraged to address complex business issues and opportunities

Demonstrated analytical and problem solving skills

Proven experience in a customer success, account management, or similar role, preferably in the software and/or supply chain industry.

Regularly report on customer success metrics and provide actionable insights to the management team.

Bachelor's degree in business, supply chain management, or a related field

Strong understanding of supply chain management concepts and processes.

Advocate for customer needs and requirements, ensuring that their feedback is considered in future product development initiatives.

Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.