Operations Manager, Gec | Remote (6-Month Contract) Urgent Need

Operations Manager, GEC | Remote (6-Month Contract) Urgent Need

You facilitate a board of educators meeting to see what feedback the floor has in order to provide a great experience for the guests and also the educators themselves. It's important for your team to figure out what's not working at the moment and a way to fix it so that the GEC is running smoothly.

Role Responsibilities

• Provides feedback to GEC Educators and is present for disciplinary conversations as required
• Involved in the interview process of new GEC Educators and team leads
• Assesses and manages Team Lead performance including performance improvement plans, development plans, and formal performance reviews
• Supports ongoing team lead development through delegation of various tasks and responsibilities
• Responsible for setting clear goals for direct reports, monitoring their skills and performance, and providing coaching on an ongoing basis
• Manages employee changes in our HRIS
• Leads their teams to achieve/exceed business objectives focused on providing outstanding guest experience
• Collaborates with cross functional partners including ecommerce, store operations, etc. as needed
• Assists the GEC Manager and Director with various projects and duties as required
• Supports with establishing performance and service level standards
• Provides ongoing coaching, training, and feedback to GEC Team Leads
• Collaborates with workforce management team to ensure all hours of operation are adequately staffed
• Involved in creating the tactical plan for the department that is aligned with company goals
• Provides leadership to team leads, floor leads and other GEC staff
• Tracks and monitors GEC budget for people related expenses (i.e. staff rewards, food, office supplies, etc.)
• Oversees intraday management of the floor by our floor leads and team leads
• Acts as business lead for various departmental projects

Qualifications

• Demonstrates sound judgement and strong decision-making abilities; can view issues and make decisions in a non-emotional manner
• Post-secondary education required.
• Demonstrated ability to coach and develop leaders with strong delegation skills
• Business acumen with the ability to interpret reports
• Thinks positively, proactively, and is a team player with excellent verbal and written communication skills
• Ability to handle multiple and changing priorities
• 3-5 years of progressive leadership experience in an operations-based environment
• Ability to maintain composure during difficult or high-pressure situations
• Intermediate to advanced computer skills including proficiency in Microsoft Office
• Strategic problem solver with an operational and creative mindset
• Highly motivated entrepreneur who takes calculated risks with a strong sense of initiative