Customer Success Associate Jobs

Overview
Momos is an early stage, fast-growing company based in Singapore and US, and backed by global investors. We are adding to our team of passionate foodies and tech enthusiasts who are looking to digitize the F&B industry. Momos is building the Shopify for Restaurants; we help restaurants harness all of their data across food delivery, social, and discovery channels, and allow them to maximize their business and grow. We are modernizing the entire approach to Food and Beverage, and are helping restaurants embrace the digital change.
At Momos, we put restaurants at the forefront of everything we do. The consistent feedback and input from restaurant partners have been ingrained in our culture and design of the product from day 1 and is something that we will hold constant as we continue to scale Momos globally. If you love food, and are looking to work at a Company that is mission-driven and is helping build the future for F&B, we'd love to work with you!
The Role
The Momos US Sales team is looking for a stellar Customer Success Associate to ensure the customer's satisfaction with their inquiry in the USA region. As a Customer Success Associate, you are required to answer inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone.
As part of the mandate above, you are expected to improve customer retention and increase upsells or referrals by ensuring customer satisfaction. We are looking for someone who responds to customer inquiries, manages customer accounts and resolves issues with the help of your reporting manager and other team members. You are expected to be prepared to take on the challenges and opportunities that come from working in a fast paced, early stage startup.
Responsibilities

• Coordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are met.
• Providing customers with product training or support during their subscription term.
• Recording customer feedback and suggestions.
• Building relationships & monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
• Customer retention by resolving queries while working with the operations, data and engineering teams to improve the product experience.
• Being the first point of contact for customers and handle all customer inquiries.
• Providing customer support via phone, email, and live chat.
• Creating reports on customer activity such as usage patterns or product interest.
• Assisting customers with any issues or problems they have.

Requirements
Ideal Background

• Proven ability to build relationships with customers
• Exceptional written and verbal communication skills
• Strong time-management and organizational skills
• Proficient in Microsoft Office, Salesforce, and Zendesk (or similar CRM/ticketing system)
• 2-4 years in customer success, customer support, account management, or similar roles.
• Bachelor’s degree in a related field, such as business, computer science or information technology. Excellent communication skills

Benefits

• Paid Time Off
• Private Health Insurance

Cultural Values

• Cross-cultural team bonding/networking.
• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Love Food? Join our Team!
• Comprehensive private health insurance.

Equal Opportunity
Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.