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Customer Success Supervisor Jobs

Company

Reviver
Address Granite Bay, CA, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-08-16
Posted at 9 months ago
Job Description
NOT A REMOTE POSITION


MUST BE LOCATED IN OR NEAR ROSEVILLE/GRANITE BAY, CA AREA.


Reviver is the very first technology company to develop a digital license plate. We use groundbreaking technology to digitize license plates and make them multi-functional. We have introduced our concept on a global scale and are on an exciting trajectory.


Reviver offers opportunities to work in a collaborative environment that rewards creative thinking and provides opportunities for advancement. As the first of our kind, we are truly in a class of our own. We offer competitive pay and great benefits for our employees.


Role And Responsibilities


  • Look for opportunities to improve the customer experience.
  • Will be required to assist with shipping and receiving product
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as any action taken.
  • Use a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
  • Identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, or cancel accounts.
  • Identify and escalate priority issues that need immediate attention.
  • Promote products and/or services.
  • Collect and process payments or fees.
  • Use support tools and training to respond to inquiries to ensure customer satisfaction.
  • Organize and prioritize work.
  • Process customer information.
  • Resolve customers’ billing, service, and technical complaints.


Qualifications And Education Requirements


KNOWLEDGE OF:


  • Microsoft Office Suite
  • Proficient in Excel
  • HubSpot


JOB EXPECTATIONS:


  • Candidates must be amenable to support operations outside normal business hours


Required Skills/Abilities


  • Able to efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced environment.
  • Comfortable using technology.
  • Must have worked in a customer service/success environment.
  • Must be able to thoroughly investigate customer inquiries and/or issues.
  • Able to take direction and quickly learn procedures, processes, and products.
  • Open to feedback, believing in a culture of continuous improvement as you work toward individual and department goals.
  • Comfortable working across multiple departments in a deadline-driven environment
  • Strong verbal and written communication, and strategic planning
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • High attention to detail and well organized.
  • Analytical and process-oriented mindset


EDUCATION & CERTIFICATIONS:


  • Highschool Diploma or equivalent
  • 3-5 years of experience in communications, sales, account management, and/or customer success


PHYSICAL DEMANDS:


  • Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
  • Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas may be required. There may be a need to occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull material and objects up to 25 pounds.
  • This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.


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