Customer Success Engineer Jobs

About the Role

The Customer Success Engineer will report to the Customer Success Department with dotted reporting lines to the Sales and Engineering team. The main duties and responsibilities of the Customer Success Engineer shall include:

• Onboard, follow up and close leads/customers interested in Whatsapp service to be converted to paying customers.
• Support the roll – out of new applications and features.
• Follow up on industry trends, and suggest recommendations to improve the customer success team.
• Handle all vendor related issues of customers.
• Diagnose and troubleshoot technical issues.
• Follow up and ensure all customer route/delivery pending issues are resolved.
• Develop and implement innovative ideas that aid in increasing customer satisfaction and retention.
• Provide effective and timely customer technical support.
• Provide procedural documentation support.

Requirements:

• Relevant Certification (e.g ITIL) is a plus
• Strong demonstration of emotional intelligence
• BSc. in English, or any Social Science field.
• Stakeholder/ People Management Skills.
• Ability to work under pressure
• Knowledge or experience with SQL/Database connections
• Fluency in French is an added advantage
• Proven work experience (Minimum of 1year) as a Customer Success representative or similar role
• Excellent communication skillsz
• Confident live debugging in front of clients
• Knowledge of web app development and relevant languages (HTML, CSS, Javascript)

Benefits and Perks

• Monetary Support (in the event of loss of a loved one)
• 13th Month
• 10 paid sick days per year
• Paid parental leave days for new parents (i.e Maternity/Paternity leave)
• In addition to national and state observed holidays, team members get 20 days paid time off.
• 10 paid study leave days per year
• Learning and Development opportunities
• Celebration benefits (Birthday, Wedding, Childbirth)
• Hybrid Work Structure (3 days remote, 2 days On site)

**************Applicants must be authorised to work in the United States. We do not support H1B Visa.****************

About Termii

Termii helps African businesses use messaging channels to verify and authenticate customer transactions. With Termii businesses can;

1. Verify customer identity & transactions

2. Send product notifications to customers

3. Generate personality and engagement insights from customer transactions

So far, we have supported over 10,161 businesses (across every sector) with messaging tools to both verify, authenticate and engage their customers easily.

Our core values include Excellence, Professionalism, Customer Centricity, Ownership, and Simplicity in Approach.

At Termiii, we pride ourselves in our People and place them at our CORE. We're intentional about their growth provide them with opportunities to shine daily with the exciting work we do.

Our Website

https://termii.com