Customer Success Associate Jobs

Canvas Medical is the electronic medical records (EMR) and payments development platform for healthcare. We build modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to collaborate to solve healthcare’s toughest challenges. Canvas is institutionally backed by some of the greatest technology investors in the world (funded notable health tech companies such as GoodRx, Oscar Health, and Hims & Hers Health).

We're seeking a Customer Success Associate to join our fully remote Customer Success team. As an integral part of the Canvas family, you'll provide crucial support to our Customer Success team, ensuring our customers' success. You'll advocate for their needs, answer product questions, and deliver exceptional customer service. Your contributions will make a real difference in healthcare. This role is perfect for driven individuals who thrive in fast-paced environments and enjoy the flexibility of an early-stage startup.

What you'll be doing:

• Helping new customers get started: Assisting new customers in understanding and using the product or service effectively
• Learning and staying updated: Keeping up with product updates, industry trends, and customer successbest practices to improve your knowledge and skills
• Building relationships: Developing positive relationships with customers, understanding their goals and challenges, and regularly checking in to help them achieve success
• Creating useful guides: Making internal documents that explain how things work within the company, and creating user-friendly guides for customers to use the product or service
• Providing customer support: Helping customers with any questions or issues they may have, and finding solutions to their problems
• Managing customer inquiries: Keeping track of customer questions and problems using a ticketingsystem, and making sure they are resolved in a timely manner
• Assisting senior team members: Supporting the more experienced members of the customer success team in their projects and initiatives
• Speaking up for customers: Acting as a bridge between customers and the company, making sure their needs and feedback are heard, and helping the company improve the product or service based on customer input

What we're looking for:

• Experience for a healthcare technology startup or other SaaS-based company
• Strong communication skills, both verbal and written.
• And understanding of the clinician-developer relationship and the ability to successfully iterate through desired care models
• The ability to build strong relationships, but internally and with customers
• The ability to be flexible in a position with a lot of moving parts
• A minimum of three years of customer-facing or project management experience in a healthcare setting
• Ownership mentality, someone who fully takes responsibility for their work
• Problem-solving skills

Location: This role is open to candidates within the Eastern, Central, Mountain, or Pacific time zones, with a preference for those in the Mountain or Pacific time zones.

Compensation: The annual base salary for this position is in the range of $50,000-60,000 for employees based in San Francisco. This position also is eligible for benefits and our Employee Stock Ownership Plan. Exact compensation may vary based on skills, experience and geographic location.

Company Values:

• Customer Devotion
• Reliability Above All
• Invest in One Another
• Tension as a Teacher

We are a fully remote, distributed team. We encourage people to do their work when and where they perform at their best. Because of this structure, strong written communication skills, time management skills, and personal accountability are very important to us.

Employee Benefits:

• Paid Maternity/Paternity Leave (12 weeks)
• 401k
• Health Insurance
• Flexible/unlimited PTO
• Paid Sabbatical after 4 years of employment
• Competitive Salary & Equity Package
• Home Office Stipend

Canvas Medical provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.