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Customer Success Manager With Consulting Experience In Technologies
Company | Skan.ai |
Address | Menlo Park, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-16 |
Posted at | 8 months ago |
Skan’s vision is to be the foundation for operational intelligence and the fabric of the future of work. If you are interested in working on an AI-powered platform and redefining business process discovery and management, join us on our journey.
- Understand customer landscape, problem space, value based metrics and align with Skan capabilities
- Program governance: QBRs, Reports, and Risk Management
- Usage of licenses (in Production)
- Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle
- Gather Intelligence on customer initiatives, priorities, and Leadership directions
- Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey
- Organizing workshops and industry practices
- Build relationships across business owners, technology leaders and vendor management
- Renewals in partnership with Sales
- Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion
- Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting
- Report and track all CS metrics in the tool and keep information upto date
- Organizing customer onboarding, change management and training/certification
- Build and share customer case studies , project learnings and radiate within other teams
- Provide Executive briefings and status updates
- Strong interpersonal skills
- Strong organization and presentation skills
- Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
- A propensity for relationship building
- 2+ year’s experience in the banking and financial segment
- Leadership skills and an ability to coordinate and collaborate with engineering and product teams
- 6+ years of professional experience in a customer-facing role
- Professional experience in Financial Services and/or Insurance
- Knowledge and certification of six sigma principles
- Bachelor’s Degree
- Strong project management skills
- Strong organization and presentation skills
- A propensity for relationship building
- Professional experience in Financial Services and/or Insurance
- Strong interpersonal skills
- Knowledge and certification of six sigma principles
- Vision Insurance
- US - Non-accrual PTO
- Health Insurance - several options including a HSA plan
- Short-term Disability Insurance – 100% covered by Skan
- Life Insurance – 100% covered by Skan
- Home Office reimbursement
- Long-term Disability Insurance – 100% covered by Skan
- CAD - Retirement Plan - RRSP
- US - Retirement Plan: 401(k) plan
- CAD - 20 days accrued per year
- Dental Insurance
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