Customer Success Account Manager

Life at aptihealth
The aptihealth team are health care, technology, research and user experience experts passionate about transforming behavioral healthcare. Everything we do at aptihealth is centered around our mission to revolutionize care and to ensure that the millions of people who need and deserve it have access to it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.
What We Offer

• The opportunity to make life better for millions of people
• Priding ourselves in being diverse and inclusive
• Embracing social responsibility with time off to serve your community
• Investment in our team with continuous learning opportunities
• An environment of positive and super smart colleagues
• Turning innovative ideas into real-world results
• Encouraging curiosity and collaboration
• Competitive pay and benefits
• Flexible working hours and lots of freedom in your work habits
• Fostering a company of trust & accountability
• Balancing extraordinary work with your personal life

Role
The Customer Success Account Manager is responsible for the customer experience from the point of sale onward. You will build and maintain strong relationships with customers, spend time in the field to understand their practice and provide training tailored to their needs, upsell to increase profitability, and serve as the point person for all customer needs. You will work with customers to build referrals and network with other practices, increasing Company exposure within the medical community.
Responsibilities

• Work closely with product development and engineering teams to provide customer feedback and provide training to customers on enhancements made
• Work on-site or virtually with customers to understand the needs of the practice and coordinate with various aptihealth departments to provide support and solutions
• Increase customer referrals through customer education, practice networking, and identifying opportunity within the medical community
• Work with customer patients as needed to troubleshoot IT challenges and other barriers to access
• Establish procedures and workflows for effective and timely support, including both customer communication and escalation to subject matter experts across the organization.
• Serve as a subject matter expert for the aptihealth service and platform.
• Develop new business with existing customers and identify opportunities for future upselling.
• Work closely with the Sales Team to ensure a seamless customer experience and onboarding with aptihealth. Understand the Sales process and provide support as needed.

Requirements

• Ability to thrive in a fast paced, constantly changing environment
• 5-7 years' experience in sales
• Proven ability to juggle multiple account management priorities simultaneously, while maintaining sharp attention to detail
• 2 years’ experience in account management
• Demonstrated commitment to the core values of the company
• Bachelor’s degree
• Results driven -- documented success in exceeding goals and objectives
• Excellent communication skills, both oral and written
• Passionate about being a trusted partner to transform behavioral healthcare
• Experience delivering customer-focused solutions
• Experience in healthcare industry preferred

Travel Anticipated
This position requires travel approximately 50%.
About Aptihealth
aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost. aptihealth’s investors include Hudson River Capital Holdings, KASA Investments and Timber IV.
At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our team, products and community. aptihealth is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us.
To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our team members or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.
For more information, please contact us at:
aptihealth, inc.
340 Broadway, Suite 7
Saratoga Springs, NY 12866
(888)454-3827