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Customer Service & Support - Warranty Rma Support
Company | Trident Consulting |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-22 |
Posted at | 10 months ago |
Trident Consultant is looking for Customer Services & Support Please read further about the job profile:
Position: Customer Services & Support - Warranty RMA Support
Location: Remote
Type: 1 year
Job description
-Process and submit warranty RMAs (Return Merchandise Authorization) with an extremely high rate of accuracy.
-Effectively communicate with internal stakeholders and third parties such as partners and customers regarding warranty RMAs in writing.
-Own each warranty RMA case from initial creation to submission.
-Collaborate with the technical support team to address any case that escapes your area of expertise.
-Work with the leadership team to improve processes.
-Work with the Support, Product, Sales and Operations teams on customer escalations.
-Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
Qualifications
-Takes pride in doing excellent work, and can both teach and learn from those around them.
-Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties.
-Attention to detail.
Nice to Haves
-Experience with SFDC or other like CRMs
About Trident:
Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.
Some of our recent awards include:
• 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America
• 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay
Area
If you are interested in pursuing this opportunity, kindly contact.
Muthu
Email - [email protected]
Phone - 925 215 1118
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