Customer Service & Support Jobs

Trident Consultant is looking for Customer Services & Support Please read further about the job profile:

Position: Customer Services & Support

Location: Remote

Type: 1 year

Job description

-Process and submit warranty RMAs (Return Merchandise Authorization) with an extremely high rate of accuracy.

-Effectively communicate with internal stakeholders and third parties such as partners and customers regarding warranty RMAs in writing.

-Own each warranty RMA case from initial creation to submission.

-Collaborate with the technical support team to address any case that escapes your area of expertise.

-Work with the leadership team to improve processes.

-Work with the Support, Product, Sales and Operations teams on customer escalations.

-Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

Qualifications

-Takes pride in doing excellent work, and can both teach and learn from those around them.

-Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties.

-Attention to detail.

Nice to Haves

-Experience with SFDC or other like CRMs

About Trident:

Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.

Some of our recent awards include:

• 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America

• 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay

Area

If you are interested in pursuing this opportunity, kindly contact.

Muthu

Email - [email protected]

Phone - 925 215 1118