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Customer Service Representative - Medical/Pharma
Company | Compunnel Inc. |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Medical Equipment Manufacturing,Hospitals and Health Care,Pharmaceutical Manufacturing |
Expires | 2023-08-09 |
Posted at | 9 months ago |
Duties & Responsibilities:
•Be available on a toll-free phone line to respond to customer phone inquiries, while working emails in between calls.
Provide a solution for all customers utilizing only approved resources and tools.
• Maintain pleasant & professional tone on all written and phone communications.
• Process customer orders
• Provide shipment, order or invoice documentation upon request (COA/ COC/ PL/ SOA, etc)
• Create incidents, tasks, and inquires within Oracle Service Cloud where applicable and respond to those inquiry types assigned
• Review orders for product availability
• Answer customer phone calls regarding order changes, address changes, shipment preferences, product questions, availability, shipping dates and back order resolution
• Coordinate with the shipping companies regarding order status and P.O.D’s
• Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery
• Other miscellaneous duties or special projects as assigned
Knowledge, Skills & Qualifications
• Excellent verbal and written communication skills
• Basic Excel skills
• Ability to learn remotely via WebEx and work remotely
• Ability to communicate clearly and effectively- in a positive manner
• Ability to manage tasks in a high-pressure environment using multiple tools and monitor screens
• Ability to multi-task in a faced-paced environment
Education and Experience
• High School diploma required; college degree a plus
• ERP experience a plus (i.e. Oracle, SAP, JD Edwards, etc.) , computer skills required, working knowledge of MS Office
• Minimum 1 year of Customer Service or Call Center experience preferably in medical or medical device industry
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