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E-Commerce Customer Service Representative
Company | Fjällräven |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Sporting Goods Manufacturing |
Expires | 2023-08-13 |
Posted at | 9 months ago |
We now have an opportunity for a Customer Experience Representative to join our team! This position is with Fenix Outdoor, the parent company of our iconic Fjällräven brand.
- A company that treasures sustainability and acts to create future stewards of nature
- Product discounts on all Fenix Outdoor brands
- 401k with generous company match
- 14 Company Paid holidays
- Opportunities for personal and professional growth that will elevate your career
- Financial wellness program, including access to financial coaching and loans
- Industry discounts and more…
- A stimulating work environment with passionate, enthusiastic co-workers
- Medical, Dental, Vision, Critical Illness, Accident
- Facilitate communication between departments as required to resolve issues
- Educate customers on technical product application and sizing and answer general questions to help users select the right items for their needs
- Respond to customer inquiries, requests, and concerns via phone, email, and live chat in a timely and professional manner
- Answer questions regarding our products
- Assist customers with order changes, cancellations, and returns
- Research and resolve shipping, delivery, and payment issues
- You’ve had some experience in a customer service or retail role
- You pay attention to details and prioritize tasks effectively
- Work in a fast-paced work environment sounds exciting to you
- You LOVE being helpful, talking with customers, and solving problems
- Communication is a strength for you, both verbal and written; you get ideas and points across in a clear and concise manner
- You can build trust and relationships with teammates to achieve common goals
- You are comfortable working in Microsoft Office, including Outlook, Excel, and Word
- You believe in delivering exceptional customer experience with every contact point
- You have previously worked in the outdoor industry
- You have experience with Zendesk
- You have a Bachelor’s degree or equivalent education and work experience
- You are familiar with using ERP systems such as Microsoft AX
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